ecommerce guidelines and apps - feedback

Detailing issues faced in each of the listed categories:
1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Uber. When tried using the service, I got a message that my account was closed and my mobile number declared as "fraudulent" by their computer. I have hence not used their service ever, but have been maligned by them;
2) Food Delivery - DOMINOS PIZZA - My house (in Bangalore) is located within proximity of 3 of their outlets, but falls short of their 'delivery radius' by 200 meters. Hence no door-delivery and if I so desire to order, I need to stand at the last delivery point and take delivery, like Tirupati laddoo!
3) Online Travel - all travel sites expect you to select and book the flight tickets in one login. If you don't complete the booking and login once more, the same flight tickets will cost you more. Sites like IRCTC tend to 'freeze' thus forcing you to login and enter all the details all over again and you could end up with a wait-listed ticket, whereas the accommodation was 'available' when you first logged in;
4) Streaming content - SONY LIV - at the start of the recent India v/s West Indies series, I logged on to the Sony Liv site (onscreen), paid the 30-day subscription but never got the login credentials for viewing their 'premium' content, which included the live stream of the matches. Since it was on-screen transaction, I have no documentary proof of this failed attempt, except the payment confirmation which is not sufficient to lodge a complaint
5) EPharma - MEDLIFE - I ordered a medicine after uploading the prescription, got a confirmation, made the payment only to be informed that the item was not in stock and hence order was cancelled by Medlife and refund was initiated. While I got my money back, I am expecting delivery of life-saving medicine. Beats me how their online system can confirm the order and accept money from the customer without having stock!
6) Misc Services - HOUSEJOY - called them for a/c repairs and their representative only came to tell me that gas was less and that I need to lodge a fresh complaint for getting the technician to top-up the gas, but the service charges have to paid for this 'evaluation' visit. So, Housejoy collects money for the assessment, whether or not I actually use their service - obviously I didn't. Ideally, they should encourage the customer to use their services by deducting the service charges for the evaluation from the bill for actual services
10) Event ticketing - BOOKMYSHOW - if I book online, I get charged both the ticket price and a 'convenience fee' whereas, I can pay cash/card at the cinema house counter and pay only the ticket amount, and for which they have to pay for staff, space, resources and print the physical ticket. In fact, they offer a lower price for online tickets - so much for 'Digtal India' ! more  

View all 17 comments Below 17 comments
Bookmyshow & Paytm charge 10 to 12.5% for Movie and Plays tickets. Add 18% GST and we are forced to cough up 12 to 14% more which is TOO HIGH IN DIGITAL WORLD. It defies logic but authorities are not listening. What we can do ?? Any suggestion ????? more  
I Completely agree with your MEDLIFE experience, I had been a victim of the same as well. They first take the order and then try to procure the medicines from their vendors around India. They would linger it as long as you do not have any issues on the date of delivery. I had an horrible experience and had to finally cancel many of the medicines as their procurement teams could not get it after three days of placing the order. If they could have mentioned out of stock, It would have saved me lot of time and I could have procured it from some where else. Ridiculous service!! more  
Dear Mr. Sekhar, I use Uber & Ola. Did not face issues what you faced. May be accounts which are created but not used are blocked by them to avoid frauds.
I buy online medicines from NetMeds. They show the availability on screen before placing the order and does not accept orders for unavailable medicines.
I use both Cleartrip and Makemytrip. The ticket prices vary with time. It is a phenomenon from the booking status of the airlines. I have got reduced price also.
Convenience fees charged for all purchases like air tickets, cinema tickets are really not acceptable in this digital era. I agree with you on this. more  
Yes, booking online, you get charged both for the ticket price and a 'convenience fee'. It should be stopped in this digital age. more  
Looking at your email I guess you are not used to do online transactions
1 Uber n Ola both do this...just write email explaining the issue..am sure they might correct it
2 same.. write an email to dominos customer care explaining that three centres are there in your vicinity
4 for Sony live transaction if you have capture the screenshot of the payment made for the transaction just post the same to the sonyliv customer care... Am sure that they don't mind giving you one month subscription
5 I have no experience with med life,
I have often bought from pharmeasy and netmeds they will not take the payment until they confirm the stocks from the delivery agent near your home
So you can switch to these online apps
6 that is bad from house joy you need to talk once there customer care explaining all about the situation
7 yes Book my show charges convenience fee... I often feel that charges are too high but they also give out offers like buy one get get one ticket.. 100 off on a ticket and selected cards there is even free ticket too more  
Post a Comment

Related Posts

    • Payment Data Storage

      Why only google pay, what about all the data of users that are made to use wallets of ecommerce apps like big basket, myntra etc who do refunds in wallet. Where is this data stored? Is it in India ...

      By Harsimran Kaur
      /
    • Unfair trade practice alert: Why is Google allowed to run payments when data is not here?

      I read in the newspaper where Whatsapp is not allowed to run payments because their data is also not here. I checked the Google payment policy and do not find where the data is being kept. I u...

      By Siddhartha Roy
      /
    • 1 crore per year revenue merchant offering digital payments

      localcircles you had done a very relevant poll a few weeks back about how every merchant with turn over of 1 cr per year must provide digital payment option to consumer. has the finding...

      By Sarita Ravichandran
      /
    • CCPA Formation Dates and why no consultation

      Can Consumer Affairs please advise what is their progress on formation of CCPA. Please conduct consultations with us on structure and responsibilities of CCPA. If it is a body for consumer protecti...

      By Sridhar Mohan
      /
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
      /
    • Improving functioning of eCommerce Cashback Programs

      Below are some of the key solutions proposed by you to issues regarding eCommerce cashback programs. Kindly review the same and if you have any additional solutions, please share. We look...

      By Dept. of Consumer Affairs (Government of India)
      /
    • Addl charges of service establishment and facilities

      Consumer Ministry officials, see this attached price list. Addl charges on packaged products are being levied under the category - add charges of service establishment and facilities

      By Sandhya Agarwal
      /
    • Illegality of Convenience fee

      I agree that convenience fee is not acceptable. Incidentally, there is a court case I think in Punjab where the convenience fee charged by PVR has been questioned. To say that there is an infrast...

      By Kiran Shankar Saha
      /
    • No MDR, why convenience fee

      If the Govt is saying no to MDR charges for merchants and hopefully consumer, why cant it stop convenience fee for digital transactions. I want everyone to write where all you pay convenience charg...

      By Nikita Merchant
      /
    • New rule - offer digital pmt or face penalty

      Any business that has a turnover above 50Cr has to accept RuPay Card and UPI payments. Not doing so after 31st January will lead to a penalty of ₹5000 per day.

      By Amit Mishra
      /
    • Orange Travels Smuggling Liquor from Goa to Hyderabad Caught

      Smuggling of liquor by redbus I was travelling from goa to hyderabad on the 8th of jan 2020, along wid my sis and cousins. The Orange Travels bus driver and conductor were illegally smuggling...

      By Anonymous Circle member
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)