ecommerce guidelines and apps - feedback

Detailing issues faced in each of the listed categories:
1) App Taxis - UBER - I had created an account on the app with my mobile number as soon as the service was launched, but did not use Uber. When tried using the service, I got a message that my account was closed and my mobile number declared as "fraudulent" by their computer. I have hence not used their service ever, but have been maligned by them;
2) Food Delivery - DOMINOS PIZZA - My house (in Bangalore) is located within proximity of 3 of their outlets, but falls short of their 'delivery radius' by 200 meters. Hence no door-delivery and if I so desire to order, I need to stand at the last delivery point and take delivery, like Tirupati laddoo!
3) Online Travel - all travel sites expect you to select and book the flight tickets in one login. If you don't complete the booking and login once more, the same flight tickets will cost you more. Sites like IRCTC tend to 'freeze' thus forcing you to login and enter all the details all over again and you could end up with a wait-listed ticket, whereas the accommodation was 'available' when you first logged in;
4) Streaming content - SONY LIV - at the start of the recent India v/s West Indies series, I logged on to the Sony Liv site (onscreen), paid the 30-day subscription but never got the login credentials for viewing their 'premium' content, which included the live stream of the matches. Since it was on-screen transaction, I have no documentary proof of this failed attempt, except the payment confirmation which is not sufficient to lodge a complaint
5) EPharma - MEDLIFE - I ordered a medicine after uploading the prescription, got a confirmation, made the payment only to be informed that the item was not in stock and hence order was cancelled by Medlife and refund was initiated. While I got my money back, I am expecting delivery of life-saving medicine. Beats me how their online system can confirm the order and accept money from the customer without having stock!
6) Misc Services - HOUSEJOY - called them for a/c repairs and their representative only came to tell me that gas was less and that I need to lodge a fresh complaint for getting the technician to top-up the gas, but the service charges have to paid for this 'evaluation' visit. So, Housejoy collects money for the assessment, whether or not I actually use their service - obviously I didn't. Ideally, they should encourage the customer to use their services by deducting the service charges for the evaluation from the bill for actual services
10) Event ticketing - BOOKMYSHOW - if I book online, I get charged both the ticket price and a 'convenience fee' whereas, I can pay cash/card at the cinema house counter and pay only the ticket amount, and for which they have to pay for staff, space, resources and print the physical ticket. In fact, they offer a lower price for online tickets - so much for 'Digtal India' ! more  

View all 16 comments Below 16 comments
I Completely agree with your MEDLIFE experience, I had been a victim of the same as well. They first take the order and then try to procure the medicines from their vendors around India. They would linger it as long as you do not have any issues on the date of delivery. I had an horrible experience and had to finally cancel many of the medicines as their procurement teams could not get it after three days of placing the order. If they could have mentioned out of stock, It would have saved me lot of time and I could have procured it from some where else. Ridiculous service!! more  
Dear Mr. Sekhar, I use Uber & Ola. Did not face issues what you faced. May be accounts which are created but not used are blocked by them to avoid frauds.
I buy online medicines from NetMeds. They show the availability on screen before placing the order and does not accept orders for unavailable medicines.
I use both Cleartrip and Makemytrip. The ticket prices vary with time. It is a phenomenon from the booking status of the airlines. I have got reduced price also.
Convenience fees charged for all purchases like air tickets, cinema tickets are really not acceptable in this digital era. I agree with you on this. more  
Yes, booking online, you get charged both for the ticket price and a 'convenience fee'. It should be stopped in this digital age. more  
Looking at your email I guess you are not used to do online transactions
1 Uber n Ola both do this...just write email explaining the sure they might correct it
2 same.. write an email to dominos customer care explaining that three centres are there in your vicinity
4 for Sony live transaction if you have capture the screenshot of the payment made for the transaction just post the same to the sonyliv customer care... Am sure that they don't mind giving you one month subscription
5 I have no experience with med life,
I have often bought from pharmeasy and netmeds they will not take the payment until they confirm the stocks from the delivery agent near your home
So you can switch to these online apps
6 that is bad from house joy you need to talk once there customer care explaining all about the situation
7 yes Book my show charges convenience fee... I often feel that charges are too high but they also give out offers like buy one get get one ticket.. 100 off on a ticket and selected cards there is even free ticket too more  
E-commerce products are not only proving to be dubious in 49-50% cases but also killing the production of Indian industries as most of them are sourced from other countries.It is not as safe as west .we have to watch for duplicates, missing articles, refusalof refunding, refusal of replacement etc.
The agony is just unfolding ,indians cannotadapt to new methods as we continue to get cheated by insiders as well as outsiders in the country. more  
Post a Comment

Related Posts

    • MI TV 4A - Oreo Update

      All (pls join me if your case is same as mine), I have purchased MI TV 4A from While purchasing the product, It was list...

      By G Shreivishnu
    • Is everything preplanned by Jio

      Give free data Increase number of users Make them addicted to internet Extend free data 1 phone 1 family to 1 phone 1 member Encourage portability Charge small amount...

      By Amit Mishra
    • Good job on the ecommerce survey

      Must say this survey has accurately captured the pain of the consumer and how they are manipulated with 5 star reviews.

      By RN Chopra
    • Daylight robbery by the Railways

      Recently I booked a train ticket for my wife, that was wait listed even after chart preparation. The ticket was automatically cancelled by the IRCTC software / personnel and the refund automaticall...

      By Paul Baynes
    • Fraudulent activity by Lenovo and its dealer

      I purchased a Lenovo laptop for 37000 from Lenovo authorized dealer. This laptop was already used by someone else and they resold it to me. I could see there was 6 tickets were opened for this part...

      By Surendar M
    • Red Bus travels cancelled ticket and no refund and no alternative

      I booked a bus ticket from Bangalore to Thrissur through red bus 2.5 months back.On the day of travel,they messaged ,bus was cancelled.Called customer service asked for alternatives ,they said u a...

      By Manju Dias
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)