District Consumer Forum

In TOI 27 Oct 20 (page 5 mid way) there is a report announcing the introduction of ON LINE DISTRICT CONSUMER FOUM - www.edaakhil.nic.in. soon to be extended beyond Delhi and Maharashtra. Looking up the web portal, it stated the following pre requisites to make a complaint on line.

The Consumer Complaint along with all the copies should be paginated and duly indexed in the following seriatim:
1. Index
2. List of Dates
3. Memo of Parties (with fresh complete addresses & telephone no.)
4. Complaint with Notarised attested affidavit.
5. Fee payable for making Consumer Complaint (Offline Mode)
(Demand Draft in favour of the respective consumer Forum “e.g. The Registrar, NCDRC, New Delhi”)
Any Other Document, if you are required to upload
6. Supporting documents in favour of complaint e.g. receipt, voucher etc.
(All the Annexures must be attested as True Copy on the last page with name & signature)
7. Application for condonation of delay with Notarised attested affidavit, if beyond limitation.(2 years from cause of
action)
Please have the scanned copies of all the necessary documents before filing a consumer case.

When you delve further in to how to apply on line, it provides both videos and down load feature of required step by step instructions. However, within the application form, it also asks for:

a) Mobile no of opposite party (Have yet to come across organisations giving mobile nos
b) Address of opposite party (Most apps do not have this and the few who send replies by mail will have HQ address)
c) Name and details of Complainant’s lawyer (???)
d) Name and details of opposite party’s lawyer. (??? )

Given that a vast number of goods and services related transactions during the COVID 19 period have been using internet/ what’s app/ mobile apps etc, it seems rather defeating the objective of going paper less, not having to visit external places / people (Notary, attestation, lawyers etc) and incur additional expenditure of notarisation / attestation etc. Surely the whole purpose of Consumer court is for ordinary people to contest their grievances in the simplest and informal way? On line method should be a step towards ease of seeking redressal. Whilst it is essential to have a compute and printer to be able to complaint digitally but notarisation, attestation, lawyer details, etc just defeats the purpose making it difficult for ordinary citizens to consider complaining.

Am I on the wrong track here? If not, who are these authorities that have imposed such requirements? Can the process be revised? How can local Circle assist in doing this? more  

View all 13 comments Below 13 comments
My experiences with consumer 'courts' and all the quasi judicial organizations like human rights commission, ombudsman for local self governing bodies, insurance and banking have all convinced me that they are merely there to rehabilitate blue eyed public servants of decision makers for another few years at tax payer's cost. The latest in this genre is the information commissions. Like consumer courts have turned C Protection A to C Persecution A, the information commission have also turned Right to Information Act into Right to Information Denial Act. Those who are interested my go through my blogs at raviforjustice.blogspot.com more  
Cases before the District Consumer Forum are pending in different places and disposal is very poor. The purpose of establishing District Consumer Forum has been defeated. With the introduction of new online format, let us hope that things will improve. more  
I also went through the E-Daakhil site and it left me confused much the same way as Mr.Dilip who shared his testimony. It also mentions that a Notice is to be first served through your lawyer. If we are to hire a lawyer to fight the case then where is the usefulness of E-Daakhil Online? more  
I too won 2 cases ,one at state level and the other at ncdrc..got the payments with interest..
I am happy that online complaint registration is possible now.. more  
It is irony of the fact that the President/Commissioner of the forum/commission are either sitting or retired civil courts judges. Through out their service they have praciced Civil Proceedure Code (CPC) and that too through lawers. Hence they are applying CPC in consumer courts also. Due to their association with lawer community they insist upon the consumer to have a lawer. Then the `cat and mouse` or `hide and seek` game starts between the two lawers. The dates are fixed and adjournd as per convenience of the lawers which is readily conceded by the President/Commisioner of the forum/commission.

To the best of my knowledge, there is no mention of the notorization or attestation of the documents in Consumer Protection Act 1986/2019. It is mendatory in CPC not in CPC. It is because of the above facts that the number of complaints are piling up in consumer courts.

I am of the firm opinion that the condition will not improve unless the President of the consumer courts come out from the clutches of CPC. more  
Please read `It is mendatory in CPC not in CPA`. more  
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