Dishtv Refund of excess payment

while recharging with upi to dishtv, by mistake i made an excess payment of Rs.3946/-
I immediately complained & got the reply from :

"we have taken your request for payment reversal request for the Payment of rs.3946 which you did on 30/03/2019 against vc no. 01517212506. Your request number is: 481927998."

But it's been 25 days , they have not refunded d amount despite calling them daily. i get a standard reply...

"as per our records our team told that amount will be
Refunded in customer source account within 7 to 10 working days."

Absolutely they have no regard for customers, looks though they are a bunch of cheats.. more  

View all 28 comments Below 28 comments
Dear frnds,
Thanks all for ur support..
After much struggle, i finally received d exact amount after a month..

I realised how lucky i'm..."Essel group has 10k cr bad debt" more  
I filed a complaint to "consumerhelpline" on 17/04, received a reply fm DishTV 2days back..

As per the confirmation received from the account team customer had done the UPI transaction which was processed thru acquiring bank ICICI. Bill Desk had received refund request on 31.03.19 and same was processed from our end. We have also received RRN number on 02.04.19 against said refund transaction. When customer escalation received with regards to refund not credited back to his account , bank has further investigated & found that due to some technical error refund has not been processed to end customer account. ICICI bank has again manually push the refund to the customer issuing bank & same will get credited to customer account in 4-5 working days. Email replied to the subscriber mentioning all the required details. Hence, closed.

i wrote back to Dish, Can u share the Transation Id of refund? The failure message from ICICI?
Again you are asking a week time?? when UPI transaction takes hardly a second.

No reply it's been 2days.. more  
DEAR SREE KRISHNAN,you must not take this lying down.You have to teach them a lesson,it has to be positive so that this dishtv will never dare to cheat honest INDIAN CITIZEN like us.
1.Please take guidance from the national hepline for the CONSUMERS 1600 11 4000.
2.lodge a written complain with the LOCAL POLICE STATION with copies of all the docs.which clearly suggests the cheating act of this "DISHTV"
3.Write to the NEWS PAPER relating the cheating activities of this company..dishtv.
4.Donot hesitate to get in touch with me @ bndas50@
With regards and with a hope that you will fight back,as I had done with GODREJ and WHRILPOOL.In both the cases I got what I wanted from them.BN DAS KOLKATA more  
Please issue a Regd. Notice and allow them 15 days time. If the matter is not settled by that time, you are at liberty to file a case in the Dist. Consumer Court. more  
Mr. Krishnan , very meaningful and supportive posts . Hope all this emotions don't stay with us . It should attract the attention of TRAI , which has been given some Authority to intervene .

As a few members opined that payment is always one way traffic in Digital Mode . This practice should be put down by the Authorities and see that the payment due is credited to the Consumer . Many of such authorities think it is a kushy job ,sitting and enjoying the perks .

Supreme Court had pulled up one such and made it realize that powers are meant to exercise and see that the Citizens are not harassed by such anti socials. more  
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