Deficiency of services and Unprofessionalism by Make My trip

Hi, I, Parameswaran Iyer had undetaken a trip to Scandinavia vide booking ID NL220621179326411 with my wife from June 26 to July 7, 2019. Following is the feedback shared with Make My trip regarding this particular tour - this was our 4th consecutive international trip through MMT. Several times I have been promised a resolution / feedback but every time I have been given a wrong commitment / false promises have been made to me. "Feedback from my Scandinavian explorer trip with Helsinki. 1. Right from the time I selected this package (reference number provided below), the communication from MMT has either been incomplete or incorrect. My wife and co traveller had suggested that we travel with other better tour operator but i insisted on MMT based on good experiences in the previous trips. However, their standards have really deteriorated. 2. First it was Vibha Vyas (Relationship officer, MMT) who was very unprofessional and non communicative as a Relationship officer and then there was this gent call Ankit(another relationship officer /part of the visa logistics team) who seemed to have no clue about honoring our requests despite explaining things to him time and again. Shampa (our point of contact while making the booking) tried her best to support but the inefficiencies of the rest of the team created a lot of inconvenience for us. The flight details and vouchers were also delivered so late to us, virtually "2 minutes before the clock struck 12" and that too after several follow ups and with no certainty about the same. 3. On the tour itself, we were assigned a guide who was not clear with her communication, we were clubbed with large Spanish speaking group and the tour guide seemed to be more inclined towards providing information to those travellers and little attention to the few English speaking travelers include us - 8 to 10people from amongst a group of 40plus individuals from various nationalities. 4. Some of the hotels arranged for us especially the one at Tallinn, St. OLAV were clearly substandard and not worth the money we spent. 5. At Oslo, due to poor time and resource management by the tour guide, we were left fending for ourselves with regards to foodin a place completely new to us. We did not have a decent restaurant in the vicinity where we could have food and the same thing got repeated time and again. 6. We are extremely disappointed with the co-ordination between MMT and their tie-up partners Europamundo for the way the whole tour was organized. 7. We felt left in the lurch a lot of times as we were left alone to explore places on our own. If we had known this ahead of time, we could have organized a proper tour ourselves, why do we or anyone for that matter need the MMTs and Europamundo's of the world? 8. One other issue which I wish to bring to your notice is that despite assurances from Vibha Vyas (the Relationship officer), my wife, a strict vegetarian was served a non vegetarian meal on all three flights during our onward journey from Mumbai and had to virtually go hungry through that onward journey which lasted for about 15 hours end to end across various time zones. Taking into consideration all the distress, the mental and psychological trauma we have gone through on a leisure trip, we are hereby requesting for assistance with a speedy and acceptable positive resolution including an appropriate relief. Best Regards Parameswaran more  

View all 26 comments Below 26 comments
Please suggest some good tour operators for journey to Europe & USA. Thanks more  
Airlines always provide an alternative food options and will not keep a passenger hungry for 15 hours. The last mile services are always provided by a third party and are bound to have deficiencies because we choose to cut corners to save money.
MMT is a service platform which tries to bring all service providers together (excellent and average). We need to make a choice carefully - evaluate all the service providers involved independently and most importantly read all service terms and conditions carefully (the fine print). We are always given an alternative to choose from.
Typical simple example is if we are trying to make a round trip domestic air journey then the option s provided are always from the cheapest to costliest, with the cheapest auto selected for us. It might be Vitara airlines (full service) or Air Asia (no frills) or a mix of both. We have an option to change if we want full service (at a slightly higher cost). But most often we go with the cheapest option and are bound to not get expected service standards (if it is no frills).

Always make a well researched and informed choice (consult colleagues / peers / friends / relatives who have travelled earlier). There are tons of information articles / reviews available online on all sort of travel related information In case of any doubt choose a better alternative (even if it costs more). Always make your own itinerary. you will be able to enjoy your holidays. more  
We are also facing great problem with MMT. My niece booked 2 return airtkts of Jet Airways thru' MMT for Mumbai-Berlin-Mumbai sector at a cost of Rs.1.10 lacs. As Jet A/W grounded all his flights, we had to cancel the tkts bought thru' MMT. But despite repeated follow up since May'19, MMT has not yet refunded the amount. On approaching IRP handling Jet A/W refunds, we were told to contact MMT for refund. Can Authorities advise what is to be done in this case and how to get the money quickly from MMT more  
Thanks for detailed information.
Must get punishment & penalty to MMT by filing the facts in Consumer forum with an advance notice to MMT either to repent &mend their attitude or answer the Forum. more  
Good that you have brought to notice of all. more  
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