DEFECTIVE BOOKS DELIVERED FROM FLIPKART
Recently I have purchased a book from Flipkart and I have started reading the book after two weeks from delivery. As I was out of station, one of my family members received the book and did not find any defect at a glance. After coming back from my tour I started reading. With my utter surprise I saw that after the page 192, next page is 289 i.e. 97 pages are missing. I immediately talked to their helpline and consecutive 3 mails were sent by requesting replacement. But each time they have denied to replace the book as the delivery was done by their authorized seller and tried to resolve the chapter by ensuring to take precaution in near future. I am seeking your suggestion in this respect. Please co-operate. more
Flifkart is not a bookseller, but a middleman providing delivery service to the consumer. Any problem has to be replaced by flifkart. more
I have seen Amazon is a better online service provider in case of issues than other ones like flipkart/snapdeal/shopclues etc As mentioned by Saripalli take a photograph of the pages showing different ones and send it for people to understand the continuity not being there more
When the product is defective the limitation rule should not apply. Consumer Ministry should be approached to bring laws to discipline the e sellers. My experience with amazon was different. When there was a defect including missing pages, torn pages, they ensured that the books were replaced even after the expiry of return by date. more
Kindly help all others----write the story on the circle below-------
Dept. Of Consumer Affairs (Government of India) posted a message in "Connected Consumers ".
Subject: Issues with Digital Transactions - Inputs Sought.
Many of you have shared your concerns on high cost of digital transactions, fees and service charges to merchants and as a result to consumers as a deterrent to digital transactions.
Kindly share all the issues you have experienced in last 6 months that made you use cash and others you anticipate in the future. more
Online sites needs to be more responsible towards customers,in absence of which stringent action needs to be initiated by Consumer affairs ministry. more