DEBIT / CREDIT Card Transaction Fee being COLLECTED without CONSENT
Just discovered that some merchants (luckily NOT ALL), without informing us, still COLLECT from us, albeit surreptitiously,
Card Transaction Fee.
This is inspite of RBI's warning not to do so thru Notification circulars ::
DBS.CO.PPD No. 17882/11.01.005/2012-13 dated June 19, 2013 & follow Up circular
RBI/2013-14/292 DBS.CO.PPD No. 3578 /11.01.005/2013-
The discovery of their modus operandi came to light when I visited the bank asking them how they have debited “TIPS" for a Petrol Bill and that too after a few days.
TIPS is normally ADDED BY US while paying Restaurant Bills. The Bank said the Merchant takes our signature on their copy - which shows us the bill and subsequently ADDs by himself in the TIPS row which - incidentally - does not exist in our portion of the slip. The Bank is - obviously - obligated to follow our “instruction” to pay, having signed the slip.
The only way to avoid this is to write NIL in this TIPS SPACE of the MERCHANT's COPY of the signature slip. more
because it is low amount and when they deduct the annual charges are the busiest week of the financial year, generally it got overlooked. more
SBI is like any central Gov org...gathered too much of fat. their outsourced persons are much ahead of the regulars. They are advertising for switching loan and asking for 4 documents to 'upload' ....that 'upload' tab goes mute. they fix up a time to pick up the document....their outsourced hands send emails for 23 documents......they do not think that their brother bank HDFC has done some research before issuing the loan. more