DEAR FELOOW CONSUMERS, I SEEK YOUR ADVISE AND ASSISTANCE TO GET MY COMMUNICATION :ATE ear

The past 3 eeks I have been trying to raise the issue with ACT Fiber net co. The service provider is not able to understand my issues. But every time I take the trouble and raise the complaint pat comes the Standard automated reply in my phone.like this :

[08/01, 10:42] ACT Complaints: DEAR CUSTOMER WE ARE HAPPY TO HELP. YOU CAN CHOOSE FROM BELOW OPTIONS.

Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*

[08/01, 10:42] JAYAKUMAR DANIEL: THE LAST TIME YOUR TECHNICIANS CAME SAID ANOTHER TEAM WILL COME TO RESOLVE PROBLEMS OUTSIDE. THEY HAVE RESOLVED ONLY PART OF IT.

[09/01, 16:33] JAYAKUMAR DANIEL: NONE OF THE ABOVE 8. AS A LEGITIMATE CUSTOMER I SEEK YOUR ASSISTANCE TO STREAM LINE THE CONNECTIONS THAT ARE GOING OUT FROM OUR FLAT.

REPLY IS THE SAME AUTOMATED :[09/01, 16:34] ACT Complaints: Dear Customer We are happy to help. You can choose from below options.
Type *1* to know your Current *Account Details*
Type *2* to know your *Plan Details*
Type *3* to know your *Data Usage*
Type *4* to know your *Due Amount*
Type *5* to get your Current Month *Invoice*
Type *6* to get the Latest *Payment Receipt*
Type *7* in case your *Internet is not Working*
Type *8* for *Offers*

11th Jan 2020 :From Team ACT : to me Jayakumar Daniel,8:50 AM (0 minutes ago)
DEAR PATRON,INVALID REQUEST CODE. PLEASE SEND YOUR REPLY USING BELOW CODES
TC COM : For Service Issues
TC BALANCE : For Due Amount
TC BILL : For Invoice enquiries
TC COLLECT : For payment collection
TC MY ID : To know your login id
TC PWD : To get the current password. Team ACT.

NOW HOW DO I GET MY ISSUE CONCERNING THE CONNECTION RESOLVED?
IS THE PROBLEM SOLVING RESTRICTED ONLY TO THE 8 ERROR CODES.

When you want a new connection people talk, send messages multiple times, once a customer, then thrown into the Ditch ? What Customer care ? more  

View all 26 comments Below 26 comments
If no satisfactory reply is not received in a reasonable time, sending a email for record purpose will help strengthen the hands of the aggrieved consumers /customers. Even after giving the sufficient time to act and rectify the problem its better to approach consumer redressal forum for a speedy redressal. Raising the issue in social media platforms like Twitter/Whats app make them feel the gravity. more  
Even one more problem I have faced is online recharge to Jio Fiber. I have by mistake recharged 2 times. When we took up the matter, they refused to refund the extra money paid to them. This is a sort of LOOT, specially with Senior Citizens. more  
This type of problems have been faced by me also with other vendor. In this new technology person to person contact is practically nil. Also we will prefer if one person is assigned for this. Also now a days since they have offices all over India, it has become a practice that any person available, you are connected with them. Even if you are talking to some person and the line gets disconnected and you try again, you are assigned different person. In such case you have to explain again the complete history. more  
In present day customer service, the talent of the company is seen from their customer (un)friendly reply. The only solution is to opt for the customer service executive and speak to him for any solution. more  
Thank you very much for the valuable information given my friends. I had tried all the numbers. It was a futile attempt taking away our valuable time, Either the number doesnt exist or busy. Whats App messagingwe gte standard reply with only 8 errors.When an error beyond the 8 is mentioned pat comes the reply with the same message.- AT THIS STAGE THE SERVICE PROVIDER SHOULD PLAN TO SEND THE COMPLAINT TO A HUMAN BEING. These 2 I hadn't tried earlier : Toll free number: 1800 1022 836. helpdesk.blr@actcorp.in It was chennai circle so with a minot alteration got response from this : helpdesk.chn@actcorp.in Circle Manager should make a note and see that this anamoly is corrected so that the hapless customer gets his problem resolved smoothly. THANK YOU ALL. more  
Post a Comment

Related Posts

    • Maximum Retail Price (MRP)

      We have noticed the MRP is exhorbitant specially in Medicine, Crackers, Hardware Goods. Pharma Sector has 100% MRP increased, even you get 20% discount, the dealer makes a huge profit of 80%, then...

      By Pradeep Lunia
      /
    • SPECIFICALLY ALTERING TAX HIKE ON CEERTAIN DAILY USE KITCHEN COMMODITIES :

      Thanks for the tax reduction on certain commodities and services. It is really welcome in these hard days for the common man including me. Government also needs Revenue to offset the mounting expen...

      By Jayakumar Daniel
      /
    • TALL CLAIMS IN ADVERTISEMENTS THAT DOESN’T COMMENSURATE WITH EFFECTS IN REALITY:

      Dear Fellow Consumers, We have been discussing about the new Aggressive, unethical (morally as no law binds) patterns adopted by the traders that have Tall Claims not at all commensurate with ...

      By Jayakumar Daniel
      /
    • Furniture, appliance rental companies and their weird need for unnecessary documents

      We needed an extra cot for 3 months, since we had an uninvited guest coming to stay with us. We booked the order with Rentomojo, with the initial deposit which was refundable. Then there was a step...

      By Padmanabhan G
      /
    • App Taxis drivers play new games now - pathetic

      New trick by drivers due to poor app taxi policies. They're asking for drop location, accepting booking, calling, confirming, then stalling for 15-20 mins at one location so you are forced to cance...

      By Nikita Fernandez
      /
    • Cryptocurrency rules

      LocalCircles is conducting polls on how crypto must be handled. Please vote on them and share with those you know have interest in crypto or have views on it. Let us get comprehensive opinion rathe...

      By Mukul Puri
      /
    • Misinformation by Jio Com

      I have Mobile No. of Jio which is 9717538166. I got the message from Jio on 8the Sept 2021 that my Mobile No. is rechaged with Rs. 329/- for 3 months. After that I start getting messages from Jio t...

      By Darshan Lal
      /
    • Hitachi is not taking interest to repair the AC

      Can anyone suggest, how I can take legal action against Hitachi? I bought an inverter 2 T AC. It went out of order within 4 months of purchase. Complain raised, technician visited, told me about ma...

      By Ramani Sarkar
      /
    • Unsolicited calls on mobile at odd hours.

      Earlier there was a option for mobile subscribers to register their numbers for DND (Do Not Disturb). It seems that facility has become useless. I receive at 10 calls a day from my ICICI bank emplo...

      By Ashok Kumar Kuwar
      /
    • Aadhaar mandatory for car buying

      Is there a new rule that RTOs will register a new car ONLY at the buyer's Aadhaar address? So someone with an Aadhaar address in one city/district cannot buy a car in another he/she's moved to, wit...

      By Sarita Ravichandran
      /
    • Saving passwords in contact list

      This is interesting that 11% people are saying they save passwords for bank accounts and atm etc in mobile contact list. If u ask me the number if 30% minimum as most people in the surve...

      By Shikha Jain
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)