Daylight robbery by the Railways
How can any provider of goods and/or services charge for goods/services NOT provided in the first place? GST is to be charged only on goods / services provided, otherwise the entire cost is to be refunded and the GST also.
Further, clerical costs / convenience fees (inrtoduced during Minister Suresh Prabhu's time), can never be more than a few percent. In fact, in order to encourage e-transactions, the Government has specifically instructed banks, online cinema ticket providers, etc., not to charge any such fee.
As this is the second time that this has happened to me, I have brought the incident to the notice of this group. Considering the millions of passengers who have wait listed tickets automatically cancelled by IRCTC or by themselves, IRCTC rakes in exorbitant 'moolah' through such blatant violation of the Indian Contract Act, since most passengers do not know of their rights and/or do not have the time to fight or even protest the same.
We need to take this up with the Consumer Protection Forum and also as a Public Interest Litigation. more
I have already requested the details of cancellation from the Railways. Even so, auto cancellation for Services/goods not provided can never be as high as more than 50% of the total amount paid.
As far as booking a wait listed ticket is concerned, the Railways have always been known to 'over book' as there are generally a number of cancellations too. Invariably, a good percentage of the tickets does get confirmed or RAC. In fact, after a certain number of WL tickets, the Railways itself closes the booking. Hence, as long as the booking is still open, travellers would always be justified in taking the chance.
But never can such high cancellation fee be justified. It was never charged until a year or so ago.
As suggested by some readers, I shall definitely consider approaching the Consumer Protection Forum / appropriate authorities regarding the issue. more