customers are being cheated everyday by many corporates
Each and every day consumers are being cheated by the durable consumable manufacturing companies, whether it is fridge, washing machine and RO Systems. Since these are very closely related to our daily life and we approach these issues very sensitively these companies get more and more chances to cheat the customers. They force us to get the spare parts changed and convince us other wise we would be suffered great loss, and the choice is left to us. It is happening everywhere. If do not ready to get the service done, they would neglect our next service calls by citing the reasons that we were adamant and provoking at the last time service call.
The service engineers and technicians get commissions from the companies to replace the spare parts and the price is exorbitant always so that their commission would also be ensured.
Even if we go to the conumser forums, it would take years to get a final verdict from such forums, then we are forced to leave such compplaints by complaining our fate , and we convince ourseves that we are good democratic law-abiding citizens. more
Yes, it is a fact that customers are being cheated, but the public enterprises department should frame strict rules to control the practice of cheating by the companies. more
If high cost is quoted in such cases by the companys' service centres or their authorised service centres, I would suggest to get a second opinion from some private service provider. Just two years back I had to face such a situation when I called the local Samsung authorised service centre for my AC which stopped working. The attending mechanic from authorised service centre had declared that the compressor of the AC has become dead needing replacement with an estimated cost of Rs.10,000/- to Rs.11,000/-. Since I was not convinced, some how I avoided them and called a private service provider, who made my AC working with a cost of Rs.400/- only and it is still working nicely. So, this is the story of the authorised service centres of the branded companies, who do not have qualified technicians and always try to earn money by making the customers fool. So, beware of them. more
Yes, the issue raised by Mr.Poulose is most relevant indeed! Customers are getting looted (if not cheated) by the corporates who manufacture/sell items like automobiles, refrigerators, air conditioners, televisions, and what not? Most of them either entrust their after-sales-service/AMCs to Franchisees or their own group companies who charge hefty amounts from the customers even for minor problems. The fee of their technicians even for a visit to the customers' place for a mere physical inspection of the fault itself would be more than which is charged by a super specialist Doctor! In the absence of any authority either to regular or control these guys, they are making maximum use of their monopolistic power by levying unfairly high charges from the customers for the spare parts too. It is high time for the Government to bring some kind of regulatory mechanism applicable to these manufacturers/sellers in the best interest of the larger public. more
REFORMATIONS NEEDED FOR COSUMER DISPUTE FORUM - 1. DECIO MUST BE MADE IN ONE MONTH 2. NO LEGAL EXPERT BE ALLOWED TO DEFEND YHE RRSPONDING COMPANY. THERE SHD NO CHARGES FROM COMPLAINANT
ONĹY COPY OF THE APPLICATION BE TAKEN FROM COMPLAINANT. OTHERWISE IT IS WASTE OF TIME. more
Omsbudsman are needed for cheating by consumer products companies as the service is poor , quality is poor and returning faulty product system is non existing . more