Consumer Ratings & Affairs

There are someonline shopping ecommerce sites are fraud and cheat people by telling lies and false commitments. A number of customers including have been cheated more  

Consumer rights protection education must be given to the service providers. The Ministry of Consumer Affairs must inculcate this education to each and every business class. It is not always 'Jago Grahak Jago' but making the business entities to follow whole-heartedly and respect the consumer rights. It should be the first /primary element of corporate social responsibility. A new slogan must be coined for the business class as a whole like 'Jago Vyapari Jago Grahak adhikar ko samman karo' in every dealings with consumers. The present Ministry seems to be not very pro-active. it needs jerks. more  

Health Sector - is the worst; for every ailment, patients are asked to take fresh scan. This happens even if there was a scan taken just 5 days ago. The nexus between the doctors, scanning centers, pharma companies need to be broken. Real Estate: consumers are taken for ride and no grievance mechanism available as most of the real estate biggies are either politicians or related to politicians. Telecom - BSNL is good compared to private sector. Private sector do not even care about customer service. Central Government offices - generally poor experience unless you go and know at senior most person in the office; IT refunds are excellent. State Government offices - god help us more  

Consumer rating & affairs: Municipal Corporations - Very Poor , highly corrupt & no system to address public complaints. Public Sector Banks - Consumer Experience : SBI - Very poor & others average E-commerce Sites- Generally Satisfactory Experience Telecom Sector - Average. BSNL require improvement to cater large customers, specifically for mobile services. Real Estate - Require revamping in toto. Govt. Offices - Very poor Consumer Experience Health Sector - Mediclaim - very poor. all service providers should have cashless policies for treament/ hospitalisation in any hospitals. Govt to intervene. more  

1. White goods, in particular, are more expensive daily need items. If you happen to have a defective piece delivered, god help you. No one cares. Meaningless and ineffective "Repair" or "service" is all that you can get. They never replace the defective item even though you have complained on the first day or during the first week. No way. I am not surprised that LG has lost its hold in the country. Its people and its retail centres are too bad to describe. 2. Telecom - mobile services are a curse. Bad service offered (poor signal, frequent and automatic disconnect / wrong call landing and so on) apart, corrupt practices by the main companies abound. Billing, schemes not working, special concessions to those who fight it out (that means there is different rate if you are a pain to them), DSL connections are farce as they often breakdown, speed is pathetic. The 'famous' name Airtel advertises for 16Mbps connections which effectively gives 30 to 300 KBPS - can you believe that? 3. Taking these matters to consumer courts is not much use as they are not empowered to "punish" them. Only judgement is given which many throw in the dust bin. 4. Banks - they loot all the way. Do you know of any country where they charge for taking out your own money from ATMs, charge for service each time you swipe your $ or € travel card even though you have already paid charges for card, commission for foreign exchange etc? Practice of ultra heavy weightage on first collecting interest leaving the principal to accumulate more interest is nothing short of usury. The so-called personalised customer relation is only an agent to keep advising you to invest more BUT ONLY in their bank - they are useless to solve any of your problems which fall well within their sphere of duty. 5. Stricter laws and even better implementation needed to protect the interest of house/land buyers. Unfortunately, in majority of the cases developer / builder has become such a monster that the buyer shivers because he knows the consequences of dealing with clan called builders/developers. We all know it well. 6. Municipal Corporations - Do you really want to collect opinions on these bodies? Don't you already have far too big a volume than you can ever read through? I might sound like a pessimist and cynical, but I have 'lived' each category and much more and have authentic and true versions of each and too many times. I am not writing someone else's experiences. You too know these things well and my writing is no revelation to you. more