Cheated by Flipkart company and their seller

- I am not happy with the engineer wood bed that I had purchased for 24,467 rupees on 28th July, received on 30th July through Flipkart app.Being an online purchase and not having an option to physically look at the product to determine its quality, so when the technicians from Flipkart visited my house and opened the product to install, I was not pleased with what I had ordered, neither with the quality nor with the fact that it came with so many screws and parts to be assembled. As soon as the product was opened by the technicians I called up the Flipkart company to request for a return of the product. However, I was informed that the product cannot be returned and that the seller Policy doesn’t allow for refund nor for exchange with some other bed with a durability . Flipkart company says that their seller’s policy doesn’t allow them to do so as the replaced product would also be of the same quality and features .. As an online purchase, I could not have physically checked as to how the bed was, and it was only after the product was opened that I realized it was not what I had hoped for, in terms of quality and durability. the seller ‘s representative constantly kept saying the engineer wood bed don’t last for long if we keep shifting . We are not permanent residents so I am not sure how my issue will get addressed?!?, I should have at least an option to return or choose a different product, which is not being provided to me. More so, this is not a purchase on whim. I have paid the entire amount before the bed got delivered, which clearly shows my intent to purchase a decent thing .However, if the product I purchased is not something that I want, I should/ have all the right to change it or get a refund.
There is nothing on the company's website that prohibits return of a product. There is nothing in the seller's terms and conditions stating the same . Kindly advice me . more  

View all 29 comments Below 29 comments
Yes thats very true. One must see return policy. more  
I have purchased ultimate car holder from bestphonmount company online. I saw the product on face book and found it was really very usfull and I ordered the same immediately.

The sent me different product. I made a complaint to the company but they said the same product was sent to you and the demo shown on face book is dramatization. They declined to send me money back or replace the product.

Files complaint before consumer help line. Just be aware of it and don't ensure that the same product is sent to you. more  
DEAR RENUJI,please get guided by the NATIONAL HELP LINE FOR THE CONSUMERS 1600 11 4000.Meanwhile,plz.make a GENERAL DIARY WITH THE LOCAL POLICE STATION about your dissatisfaction over a product which is not the same as you had ordered.A case of cheating.Then with the acknowledged copy of the complain ,send down your grievance to the MANAGING DIRECTOR of the FLIPKART by SPEED POST WITH AD.You may write to the Editors of vsarious NEWS PAPER about this CHEATERS like M/S FlipKart.We are sure there will be remedy....but you must have patient and act as we are suggesting. With kind regards.BN DAS more  
It is well known that such risks are involved on online purchasing because of absence of the opportunity of physical verification of the articles one intends to purchase prior to finalising the deal. Therefore, one should always prefer to go for local purchasing of atleast the costlier items rather than becoming preys of the eCommerce companies in the name of saving a few hundred bucks. You should have also gone through their 'return policy' in respect of the items you purchased. You may now require to fight a legal battle for years to get justice. more  
As far as your case is concerned you check the terms and condition of that particular product again as a fresh customer. You may find some terms & conditions which may be ambiguous and you may take advantage of. Read the invoice carefully. If you can find at least one such point regarding quality, deliver or return, inform by email the dealer as well as Flipkart ,(avoid making calls) that if matter is not solved in stipulated time you will file complaint at consumer forum. You can approach any consumer forum in your city. Find it on Google.

While surfing through online portals for purchases some common points should be kept in mind. I have been buying through web portals for more than 7 years but I always avoid buying product which require frequent after sales service and high on price. Everyone should have a price limit on online purchases. Costly and large items like furniture, fridge, washing machines, jewelry etc should never be bought online. Physical checking of these items is not possible. On the other hand before placing order it is better to check what is return policy and go through previous customer reviews. Going through reviews of other customer is of utmost importance. more  
Post a Comment

Related Posts

    • Daikin AC service and parts cost exhorbidant

      I bought Daikin Inverter AC in 2017. Till last June it worked Fine. June 2019 it was not cooling enough. When complained Daikin service people serviced. It was OK for one week and again it was not ...

      By Veera Ragavan
      /
    • Covid 19 billing standard for treatment

      See attached covid 19 treatment bill of 9 lakhs plus for 12 days of hospitalisation in a private hospital in palghar Maharashtra. If the govt of india doesnt standardize rates for covid ...

      By Aditi Gupta
      /
    • Safety handling charges by e commerce companies

      E Commerce companies have started safety handling charges. This is essentially for using sanitizers,gloves and keeping ware houses clean. Ideally this is something that is expected. But in the name...

      By Rajay Kumar
      /
    • Disobeyance of justice of consumer Forum by Godrej

      I have raised a complaint against godrej appliances at District Consumer Forum ,Puri. I have won the case .But the Company has not yet provided the service, Compensession or litigation amount after...

      By SUNIL KUMAR SAHOO
      /
    • Misleading Advertisement by Unilever

      I request all of you to look at the attached picture and tell me how exactly can a sanitizer boost immunity. Thats the misleading claim by lifebuoy a brand of unilever If comp...

      By Seema Mehra
      /
    • SAmsung AC Service is not responding, and Samsung is not taking calls or helping

      Hi Friends, I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a t...

      By Satya Chilukuri
      /
    • Warranty Extension due Covid 19

      I request the consumer affairs or home affairs department to pass an Order where all manufacturers are required to give two months extended grace warranty on all products and services where the per...

      By Sarita Ravichandran
      /
    • Regarding online service providers exa. Web based services.

      I am a regular subscriber of magicbricks, this company provides web based services in realty business last year i purchased their plan by paying around Rs 45000/- and my plan was supposed to end in...

      By Anonymous Circle member
      /
    • Cheating from Spice Jet

      Spice jet has cancelled my flight from Kolkata to Chennai , but did not refund my ticket amount. The credit shell balance is empty. I have tried to reach the customer service many times, but in v...

      By Anuvab Jana
      /
    • Flight Fares range and ceiling defined

      DGCA released new minimum and maximum fare structure for routes. For the next three months, No flight ticket in India will be less than Rs 2,000 and and can not be more than Rs 18,600. These figure...

      By Vinita Agrawal
      /
    • Refund rules for Air India cancelled flights

      Air India is not refunding the amounts paid for travel abroad in May but asking passengers to travel by 30th September 2020 or 31st March 2021 and pay the fare difference if any. Why sho...

      By Shantinath Jain
      /
Share
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)