Bought furniture from Flipkart- Damaged in 1 week

I bought a 3+1+1 sofa set from flipkart. The brand name is WESTIDO. The product is of low quality. I should in fact say very low quality. After using the sofa for 1 week the back rest of the three seater broke. Now there is no return policy as it exceeded 10 days. But there is a 1 year warranty which westido provides for repairs. I called up westido and after multiple calls and discussions came to a conclusion that they cannot help me out. They sent a representative home to check the sofa status. The rep saw and asked us to return it, this product cannot be returned as The grace period was over with flipkart. Now westido is not relying to my emails not to any calls. The sofa is lying idle as we cannot use it. What should I do? Flipkart cannot help! more  

View all 44 comments Below 44 comments
Going to the consumer court and making both of them as accused seem to be the solution more  
Flipkart is not the manufacturers of the product. Let the consumer get it replaced through the manufacturer or Flipkart. more  
All of you we need a consumer bill--please do post on below link--------
Dept. Of Consumer Affairs (Government of India) posted a message in "Connected Consumers ".
Subject: Issues with Digital Transactions - Inputs Sought.
Many of you have shared your concerns on high cost of digital transactions, fees and service charges to merchants and as a result to consumers as a deterrent to digital transactions.

Kindly share all the issues you have experienced in last 6 months that made you use cash and others you anticipate in the future. more  
ask flipkart to help and tell them what the company representative had told. Also them you will go to press more  
Why did u allow salesman, who visited you, to go out of yr home ? more  
sir, the one who delivers the goods is not company sales person, he is a courier man, who delivers the goods, so how can any one stop him. more  
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