Bank ATMs
I visited SBI at IISc to withdraw cash around 11.00 AM on 3rd April. No cash was available. Hoping it would be filled, I visited it again around 5.00PM, but no cash.
I visited my home branch in Yelahanka Newtown on 6th April. There were more than one ATM there, but only one had cash and there was terrible rush. Out of two machines available for Pass book printing only one was working - the slow one. The other, I'm told the fast one, didn't work. I returned without updating the pass book. My earlier experience was that, at the counters the staff were reluctant and treat you contemptuously, if you want check book updating.
My concern/question is this. ATM is a service offered by Banks. If ATM did not have cash or it is out of working condition, DOES IT NOT AMOUNT TO DEFICIENCY OF SERVICE? SHOULD THE BANK NOT PAY PENALTY AT RATES FIXED BY THE CUSTOMERS?
While the Banks frame rules and regulations (one sided) such as the plethora of service charges announced recently and thrust them upon the customers, why are there no rules & regulations about the penalty/charge that must be paid on each of its failures in meeting its obligations towards customers?
Again, when we visit a Govt. Office, it is our experience that the concerned official is not found in her/his seat during working hrs. She/he will be chatting with another staff member sitting in a different counter or talking endlessly over phone, while the que builds up leading to commotion and clashes among those in the que. This amounts to poor service. Should there not be some way of redressal of such
grievances? The Govt must tell the subjects what mechanisms, if any, it put in place; if it did not, then what penalty it would pay to the aggrieved, on each occasion. more
I visited my home branch in Yelahanka Newtown on 6th April. There were more than one ATM there, but only one had cash and there was terrible rush. Out of two machines available for Pass book printing only one was working - the slow one. The other, I'm told the fast one, didn't work. I returned without updating the pass book. My earlier experience was that, at the counters the staff were reluctant and treat you contemptuously, if you want check book updating.
My concern/question is this. ATM is a service offered by Banks. If ATM did not have cash or it is out of working condition, DOES IT NOT AMOUNT TO DEFICIENCY OF SERVICE? SHOULD THE BANK NOT PAY PENALTY AT RATES FIXED BY THE CUSTOMERS?
While the Banks frame rules and regulations (one sided) such as the plethora of service charges announced recently and thrust them upon the customers, why are there no rules & regulations about the penalty/charge that must be paid on each of its failures in meeting its obligations towards customers?
Again, when we visit a Govt. Office, it is our experience that the concerned official is not found in her/his seat during working hrs. She/he will be chatting with another staff member sitting in a different counter or talking endlessly over phone, while the que builds up leading to commotion and clashes among those in the que. This amounts to poor service. Should there not be some way of redressal of such
grievances? The Govt must tell the subjects what mechanisms, if any, it put in place; if it did not, then what penalty it would pay to the aggrieved, on each occasion. more
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The ultimate responsibility lies with government, it cannot escape by saying that it is the job of RBI. more
Oct 30
It is the RBI, who should take remedial measures in improving the functioning of the Bank. more
May 04
Pre-demonetisation also, most of the times, Canara bank Atm at KG nagar, Bengaluru had some problem or the other. Nowadays, Canara bank Atm at KG nagar usually 'NO CASH'; security with company of 2-3 locals chatting. Run run run, most of the other Atms also no cash. I usually find nearby hdfc/axis bank Atms work. There should be a provision where, if any atm has no cash, we should be allowed to draw money from any nearby bank using withdrawal leaf common for any bank by submitting Atm transaction slip showing transaction declined etc. let there be recording of non-payment by Atms in our accounts also with compensation equaling penalty for non-maintenance of minimum balance. more
Apr 11
The writer has analysed all the deficiencies of the present banking system along with obligation Of banks to customers.There is a huge disconnect between RBI and finance ministry and banks. It is shameful that a govt which has come to power on law abiding citizens support neglect this most important link that is banks inefficient services and excessive charges which were hither to was not in vogue. Private banks can do at their peril but Nationalised banks have resorted to this unfriendly moves . This will boomrang on the government . When dissatisfied giant ( customer ) wakes up you cannot hold him .Watch out . more
Apr 09
Something is wrong somewhere.when we comply request for transparency by taking Aadhaar cards, why it is not returned by govt? Yet to get my pension in kerala as RBI refused to give currency notes to treasury. more
Apr 09
