Bajaj Allianz stole my TV !!
Some problem occured with the functioning of TV in last few months and since the warranty by Philips was expired last year I called Bajaj Allianz for repair.
Now after couple of inspections Bajaj's official agreed that TV set needs a repair hence they took my TV set last week for repair and had told that repair will be done by last Saturday.
But last saturday they didn't sent my TV set nor I heard from them about the status of my TV set.
When I called the representative who had taken the set for repair he didn't picked call or simply hung up my call.
Then I called their support service yesterday and they said that regional manager will call me up to update me about my case.
When I recieved the call from the regional manager and explained to him the situation and irresponsible behaviour by their representattive then he said that TV set needed more time to repair hence they couldn't deliver on last Saturday but they will certainly update me about situation by today and also gave me his contact number.
But again I didn't heard from them and when I called the given number it wasn't connecting later I called support service again and asked for action then they gave a new number which on dialling took me to same manager whom I had talked to yesterday.
This time he sounded casual and on asking about the status of my TV in stern way he said that by tomorrow it will be delivered.
Now I am very much suspicious that if they will deliver the TV by tomorrow or not and even if they deliver it what are chances that it was repaired in right manner and problem won't occur again.
I have the record of phone conversations and all proofs of their dishonest behaviour, so should I lodge complaint with police first for fraudulent service and stealing my product in a way or should i directly go to consumer court and what's the procedure to file complaint in consumer court ?
In how much time will I get the compensation if I file a legal complaint or lawsuit against them ?
This kind of behaviour on part of companies and giving misleading information is very bad for the consumers. Govt. must punish such companies strictly. more