Apple denied warranty on pretext of accidental damage

Is there anyone else facing a similar issue? My gently used Apple iPhone 6 bought from Amazon India Pvt Ltd gave problem within six months of usage. Apple denied repair under warranty on the pretext of accidental damage.
I filed a complaint with consumer forum and their response is the same after 'investigation?'
Please suggest should I pursue this case or there is no hope?
Is Amazon responsible for selling a defective product? as my device is not accidentally damaged as claimed by the company. more  

View all 17 comments Below 17 comments
Over and above the Consumer Fora, you can also initiate Civil & Criminal Proceedings independently, subject to time, efforts and money.
It is the usual phenomina of rsponses received.
As the Product in question must have the warranty &/or gurantee so also you must have preserved the transaction & delivery details, which will play vital roll in all the proceedings.

A good case to context to. more  
No Amazon is not responsible for selling the defective product after 6 months of usage. Amazon can intervene and can initiate refund / replacement if the product is found defective within 7 -15 days of delivery of the product (As per the T&C's mentioned during placement of order.
Defects found after that period are the responsibility of the Manufacturer in this case Apple.
Please note that Apple is selling refurbished products in India (after obtaining requisite permission from Indian Government) in addition to the New Phones. Refurbished products carry lesser warranty period
Generally most of the deep discounted phones are refurbished. On all e-commerce websites there are sellers who are selling both new and refurbished products. You have to be very careful while placing order for expensive products and do a careful research on the seller and the product you are buying.
That said you need to visit Apple service center and report your complaints. If they say that phone has user damages, then find out what sort of damage they are referring to.
Accidental damage can be due to various causes and unintentional. You have not mentioned the kind of damage / problems you are facing so it is difficult to provide any suggestion. more  
Is it a new experience, I doubt, such complains are quite frequent on Consumer Circle forum, still none of your is ready to take a cautionary note. Apple will not take responsibility as it has not been purchased directly from them or an authorised retailer. it may be reconditioned one, how a company takes responsibility on such product? As you filed a case in Consumer court so, wait for verdict and persue with E-Commerce till they don't get a notice from consumer court. As per rule E-commerce retailer has to take responsibility and in future don't make the repeat mistake. more  
Depends entirely on the reason they're saying "accidental" damage - if there are water stains on the inside (when its opened) or there's a dent / breakage on the screen / sides / back that's enough ground to nullify the warranty.
Get it examined by another service center for "accidental" damage - if they also say that accidental damage is visible, don't waste your time. more  
If the Consumer Forum has passed an order and you are sure that it is a company defect, you can appeal against the order in the State Consumer Forum . I think there is a time limit of 30 days from date of order. more  
Post a Comment

Related Posts

    • Price and Availability of Pulses, Tomatoes and Onions

      Please find attached. Mother Dairy has agreed to sell tomato at no more than a price of INR 55 per kg.

      By Dept. of Consumer Affairs (Government of India)
    • Improving integrity of Online Reviews: Inputs on Solutions

      Below are some if the key issues outlined by you all with regards to Online Product Reviews on eCommerce sites. Kindly review them and share solutions that will help enable consumer access to unbia...

      By Dept. of Consumer Affairs (Government of India)
    • Online or ePharmacies - Inputs on Solutions

      Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

      By Dept. of Consumer Affairs (Government of India)
    • Highlights of Consumer Protection Bill

      We are pleased to share with you that the Lok Sabha yesterday has cleared the Consumer Protection Bill 2018. Below are the key highlights of the bill. If you have any inputs on how the bill can be...

      By Dept. of Consumer Affairs (Government of India)
    • Misleading Advertisements by eCommerce sites: Inputs on Issues

      Below are some of the key issues raised by you in regards to misleading advertisements by ecommerce sites. Kindly review the same and share any additional inputs you may have. We look forward to yo...

      By Dept. of Consumer Affairs (Government of India)
    • Inputs on Solutions to improve Consumer Courts

      Below are the key issues identified by you in regards to Consumer Courts. Kindly review them and share specific solutions that must be implemented to address these issues raised. We look...

      By Dept. of Consumer Affairs (Government of India)
    • Need advice about consumer forum

      Hi. I had posted 2 months ago about a defective Daikin air conditioner.I told Daikin about the defect in the AC and they said that it was damaged and offered me a repair of my new unit. I refu...

      By Tarun Kumar Reddy
    • How to file a case in consumer court?

      Can I get some help regarding how to file a case in consumer court against Airtel? What necessary documents should I prepare? Thank you in advance.

      By Siddhi Thakkar
    • Gadgets 360 is irresponsible and cheater

      Guys I purchased apple iphone 6 from gadgets 360 on 2nd September 2019 they cheated me my 10k rupees went waste mobile does not run for10 days I know how I ordered guys please help me to get my p...

      By Srashti Gupta
    • Irresponsible behavior of Regarding defect in a Zofey Peddler under warranty

      I purchased from a Zofey Peddler cycle. They stated a six months warranty on the product. The cycle became unusable before the warranty period. First I sent a feedback, then after a great...

      By P K Gupta
    • Refund issues

      Guys I just need help actually I placed some orders on Flipkart and it's around 10k rs worth. What happens here is I had more cancellation in my system or return so they said that unusual cancellat...

      By Ajay Yadav
Share To
Enter your email & mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Please select a Circle that you want people to invite to.
Invite to
(Maximum 500 email ids allowed.)