Apple denied warranty on pretext of accidental damage
I filed a complaint with consumer forum and their response is the same after 'investigation?'
Please suggest should I pursue this case or there is no hope?
Is Amazon responsible for selling a defective product? as my device is not accidentally damaged as claimed by the company. more
It is the usual phenomina of rsponses received.
As the Product in question must have the warranty &/or gurantee so also you must have preserved the transaction & delivery details, which will play vital roll in all the proceedings.
A good case to context to. more
Defects found after that period are the responsibility of the Manufacturer in this case Apple.
Please note that Apple is selling refurbished products in India (after obtaining requisite permission from Indian Government) in addition to the New Phones. Refurbished products carry lesser warranty period
Generally most of the deep discounted phones are refurbished. On all e-commerce websites there are sellers who are selling both new and refurbished products. You have to be very careful while placing order for expensive products and do a careful research on the seller and the product you are buying.
That said you need to visit Apple service center and report your complaints. If they say that phone has user damages, then find out what sort of damage they are referring to.
Accidental damage can be due to various causes and unintentional. You have not mentioned the kind of damage / problems you are facing so it is difficult to provide any suggestion. more
Get it examined by another service center for "accidental" damage - if they also say that accidental damage is visible, don't waste your time. more