1. Over 8 months ago, I ordered 5 pieces of "surgical chairs" from Amazon. It's a foldable, extremely light chair. Most helpful for senior people, they can unfold it and sit down either while taking a walk or while playing golf, or if they feel like relaxing in their own backyard.
I had prepaid for five pieces, delivered were only two. Amazon does have a window for complaints like these. You even call you back instantly and try to solve the problem there and then. In this particular case they asked for a period of 2 - 3 days for them to revert.
They did. The supplier admitted, they had only two pieces in stock at that time. Amazon offered to return the excess amount paid to them, and they did.
2. Two weeks ago I ordered a clothes storage wardrobe.....from Amazon. While assembling it, it was found that one rod was missing. I repeated the exercise as under 1 above. Within ten minutes the girl on phone in the claim section came back with the solution. They cannot send one part, but shall send a fresh complete replacement. It arrived yesterday. They took back the old product.
These two incidents can be really impressive. But then, not everyone can have such good luck !! more