Amazon Got my ₹49837 parcel to some other seller.... now he doesn't want to return it

This is to bring to your kind perusal that

I had purchased a hearing aid from Amazon on 6th August worth ₹49387 Siemens Silk 2px CIC click-on....16 channels pair....2 hearing aids.
Again on 8th August I had purchased Siemens SINGLE ear hearing aid worth ₹5580

We had decided to recalibrate the ₹49387 one and return the other hearing aids that I had ordered

But as there was no option of recalibration.....I had to return it.....

Now both the items were to be return picked up.....on 13th August.....I was not supposed to courier the ₹49387 product as it's Return pick up was arranged by the seller
Both the return pick up were scheduled on the same day

when the Amazon Return Pickup Boy had come....he took the WRONG PARCEL..... instead of taking the ₹5580 parcel....he took ₹49387 Parcel on
13th August.
The other ₹5580 Siemens hearing aid is still with me...
Who's ever mistake is there....I had raised the complaint..... when I came to know....when the other pick up agent had come and he checked the parcel....and informed us that the other pick up.... without checking....had taken the parcel

(I would like to ask you....if I buy a mobile from Amazon and if there is some problem with the device....if a return pick up is scheduled....but instead of the mobile if I return to some stones weighing the same....will it be acceptable for you....if the pick up agent doesn't check what he is supposed to pick up)

I had raised the complaint again and again with Amazon.... the problem could not be resolved

I am sending you the details of the Product Purchased , Picked- up.....I am sending you the SCREEN SHOTS as well.... please resolve my problem as soon as possible .

Order ID of ₹49387 - 40723971764432363
Siemens Signia Siemens aid Silk 2px Click-CIC, 16 Channels, 50/113 dB Matrix Instant Fit CIC with Tinnitus Noiser Left & Right (Pair for both ears)
Serial Number
Siemens: Right (21) CU01888
Siemens: Left (21) DU29196

Purchased on 6th August ,2019

And the other Hearing Aid

Order ID of ₹5580 - 407 89828006393932
Instructions from TODAY DEAL OFFER
TODAY DEAL OFFER
25/1 RAJENDRA COMPLEX,
MANGAL BAZAR ROAD BURARI
NEW DELHI, DELHI 110084
Your return pick-up is scheduled for: Tuesday, 13 Aug, 2019, 07:00 - 13:00
Pickup Time:
Tuesday, 13 Aug, 2019, 07:00 - 13:00
Pickup Tracking ID:
512267773554
Amazon Return ID: DChrRvq8RRMA
Order ID: 407-8982800-6393932
Item Descriptions
Quantity
FCS Siemens Signia Run SP Behind The Ear, Digital 8 Channel, 79/139 dB Matrix Instant Fit Hearing Aid (Beige)
1
My Complaint ID - 63939

I had raised the complaint to the seniors named Ankita , Kalyan , Mohit , Bharat , Lalita and many more as well

I have been provided the Ticket Number 0409972080

I want my Refund
If WRONG PRODUCT WAS PICKED-UP.....I HAD RAISED THE COMPLAINT....WHY DIDN'T THEY STOP THE DELIVERY OF THE PRODUCT.... AND RETURN IT BACK TO ME

The Amazon pickup agent has taken the parcel.

The parcel is still with Amazon.... AMAZON TEAM MUST COMMUNICATE WITH THE DELIVERY AGENT AND CONFIRM WHERE DID HE DELIVER THE PARCEL

It's been a Month now.....
It got converted into MENTAL HARASSMENT....I DIDN'T EXPECT THIS FROM AMAZON....

The pickup agent had taken the parcel on 13th....I have been contacting the customer care executive continuous since then.... BUT TO MY SURPRISE , whenever I used to call the AMAZON TEAM ,
THEY DIDN'T EVEN KNOW ABOUT WHICH PRODUCT I was COMPLAINING ABOUT.... THAT'S NOT ACCEPTABLE.
PLEASE INITIATE MY REFUND .

I had paid for this Product on 6th August .

I NEED TO KNOW THE STATUS OF MY REFUND
I have Faith in Amazon ..... Please do not let me down!


MANYMORE THINGS I WANT TO BRING TO YOUR NOTICE :-

1) Amazon Pickup Agent took the WRONG PARCEL
2)They didn't stop the delivery of the Product
3) The parcel got delivered to Today Deal Offer seller
4) I had received a mail from the seller....he had given his contact details
Mobile Number - 8882525824
5) The owner of the Company is probably
Mr Anil Gupta
Mr Mohm Naushad is the person taking the calls

6) I had asked him in a mail through Amazon.... what did he receive from Amazon
7) He had told me that he has received
SIEMENS SIGNIA RUN SP PRODUCT ( ₹6200 )

8) HOW CAN HE RECEIVE A PRODUCT WHICH IS STILL WITH ME....it was scheduled to be return Picked-up but but the pickup agent took the WRONG PARCEL...

9) Again I got a mail from the Seller saying that he DOESN'T have Siemens Signia Silk 2px in stock.
10) I am sending you a voice call recording with the Seller....in which he is telling me that he has
one SILK 2px in stock.
Again he lied.

11) I WANT TO BRING TO YOUR KIND NOTICE

THAT THE SELLER IS HAVING TWO AMAZON ACCOUNTS

one account is in the company name....
TODAY DEAL OFFER
Mobile Number 8882525824

second account is also active by the name....
A2Z BRAND....
Mobile Number 8882525824

I AM PROVIDING YOU WITH THE PROOF THAT HE IS A CHEAT.... Please read the feedbacks to the seller....he has CHEATED many people

12) He had received the wrong product with higher Product Price.....the seller is
trying to STEAL MY PRODUCT
13) I am sending you the mails that I had received from the seller.
14) I am also sending you a voice recording.... when the seller had asked to call him by sending his
Mobile Number 8882525824



NOW
I came to know that where the ₹5580 parcel was to be delivered.....the delivery agent has delivered₹49387 parcel
Initially....I had contacted the seller of ₹5580 hearing aid....he had confirmed that
he DOESN'T have SILK 2px 16 Channel hearing aid ₹49387 in his stock
and he would check with the return parcels if he has received any wrong product !

I got a mail from the seller named TODAY DEAL OFFER.... NAUSHAD HEARING AID
through Amazon Saying that he has received the RIGHT PARCEL with ₹5580 RUN UP 8 CHANNEL HEARING AID.....WHAT A LIER....HOW CAN HE RECEIVE THE PRODUCT THAT IS STILL WITH ME
Even after raising the Complaint again and again.... no-one had come to take the parcel which is with me

I HAVE ATTACHED THE EMAILS THAT I HAD RECEIVED FROM THE SELLER....HE IS LYING....THE PRODUCT HE IS SAYING THAT HE HAS RECEIVED HAS NOT BEEN PICKED UP .....ITS WITH ME..... AND HE IS SAYING THAT HE HAS RECEIVED IT..... PLEASE TAKE ACTION ON THE SELLER ......IT IS VERY IMPORTANT FOR YOU TO UNDERSTAND THAT HE HAS RECEIVED ₹49387 PRODUCT

INSTEAD OF ₹5580

NOW HE DOESN'T WANT TO RETURN IT ..... PLEASE TAKE ACTION AGAINST THE SELLER

NOW WHEN I CONTACTED HIM .....HE IS SAYING THAT HE HAS SILK 2px 16 Channel Hearing Aid but it's not mine .....it belongs to him

I WANT MY REFUND ₹49387.....ITS BEEN 25 DAYS NOW....I AM ONLY PROVIDED WITH DIFFERENT TICKET NUMBERS

PLEASE RESOLVE THE ISSUE AS SOON AS POSSIBLE

Sent from Yahoo Mail on Android




This is to bring to your kind perusal that

I , Deepti Joshi , had purchased a hearing aid from Amazon on 6th August worth ₹49387 Siemens Silk 2px CIC click-on....16 channels pair....2 hearing aids.
Again on 8th August I had purchased Siemens SINGLE ear hearing aid worth ₹5580

We had decided to recalibrate the ₹49387 one and return the other hearing aids that I had ordered

But as there was no option of recalibration.....I had to return it.....

Now both the items were to be return picked up.....on 13th August.....I was not supposed to courier the ₹49387 product as it's Return pick up was arranged by the seller
Both the return pick up were scheduled on the same day

when the Amazon Return Pickup Boy had come....he took the WRONG PARCEL..... instead of taking the ₹5580 parcel....he took ₹49387 Parcel on
13th August.
The other ₹5580 Siemens hearing aid is still with me...
Who's ever mistake is there....I had raised the complaint..... when I came to know....when the other pick up agent had come and he checked the parcel....and informed us that the other pick up.... without checking....had taken the parcel

(I would like to ask you....if I buy a mobile from Amazon and if there is some problem with the device....if a return pick up is scheduled....but instead of the mobile if I return to some stones weighing the same....will it be acceptable for you....if the pick up agent doesn't check what he is supposed to pick up)

I had raised the complaint again and again with Amazon.... the problem could not be resolved

I am sending you the details of the Product Purchased , Picked- up.....I am sending you the SCREEN SHOTS as well.... please resolve my problem as soon as possible .

Order ID of ₹49387 - 40723971764432363
Siemens Signia Siemens aid Silk 2px Click-CIC, 16 Channels, 50/113 dB Matrix Instant Fit CIC with Tinnitus Noiser Left & Right (Pair for both ears)
Serial Number
Siemens: Right (21) CU01888
Siemens: Left (21) DU29196

Purchased on 6th August ,2019

And the other Hearing Aid

Order ID of ₹5580 -
407 89828006393932
Instructions from TODAY DEAL OFFER
TODAY DEAL OFFER
25/1 RAJENDRA COMPLEX,
MANGAL BAZAR ROAD BURARI
NEW DELHI, DELHI 110084
Your return pick-up is scheduled for: Tuesday, 13 Aug, 2019, 07:00 - 13:00

Pickup Time:
Tuesday, 13 Aug, 2019, 07:00 - 13:00
Pickup Tracking ID:
512267773554
Amazon Return ID: DChrRvq8RRMA
Order ID: 407-8982800-6393932
Item Descriptions
Quantity
FCS Siemens Signia Run SP Behind The Ear, Digital 8 Channel, 79/139 dB Matrix Instant Fit Hearing Aid (Beige)
1
My Complaint ID - 63939

I had raised the complaint to the seniors named Ankita , Kalyan , Mohit , Bharat , Lalita and many more as well

I have been provided the Ticket Number 0409972080

I want my Refund
If WRONG PRODUCT WAS PICKED-UP.....I HAD RAISED THE COMPLAINT....WHY DIDN'T THEY STOP THE DELIVERY OF THE PRODUCT.... AND RETURN IT BACK TO ME

The Amazon pickup agent has taken the parcel.

The parcel is still with Amazon.... AMAZON TEAM MUST COMMUNICATE WITH THE DELIVERY AGENT AND CONFIRM WHERE DID HE DELIVER THE PARCEL

It's been a Month now.....
It got converted into MENTAL HARASSMENT....I DIDN'T EXPECT THIS FROM AMAZON....

The pickup agent had taken the parcel on 13th....I have been contacting the customer care executive continuous since then.... BUT TO MY SURPRISE , whenever I used to call the AMAZON TEAM ,
THEY DIDN'T EVEN KNOW ABOUT WHICH PRODUCT I was COMPLAINING ABOUT.... THAT'S NOT ACCEPTABLE.
PLEASE INITIATE MY REFUND .

I had paid for this Product on 6th August .

I NEED TO KNOW THE STATUS OF MY REFUND
I have Faith in Amazon ..... Please do not let me down!


MANYMORE THINGS I WANT TO BRING TO YOUR NOTICE :-

1) Amazon Pickup Agent took the WRONG PARCEL
2)They didn't stop the delivery of the Product
3) The parcel got delivered to Today Deal Offer seller
4) I had received a mail from the seller....he had given his contact details
Mobile Number - 8882525824
5) The owner of the Company is probably
Mr Anil Gupta
Mr Mohm Naushad is the person taking the calls

6) I had asked him in a mail through Amazon.... what did he receive from Amazon
7) He had told me that he has received
SIEMENS SIGNIA RUN SP PRODUCT ( ₹6200 )

8) HOW CAN HE RECEIVE A PRODUCT WHICH IS STILL WITH ME....it was scheduled to be return Picked-up but but the pickup agent took the WRONG PARCEL...

9) Again I got a mail from the Seller saying that he DOESN'T have Siemens Signia Silk 2px in stock.
10) I am sending you a voice call recording with the Seller....in which he is telling me that he has
one SILK 2px in stock.
Again he lied.

11) I WANT TO BRING TO YOUR KIND NOTICE

THAT THE SELLER IS HAVING TWO AMAZON ACCOUNTS

one account is in the company name....
TODAY DEAL OFFER
Mobile Number 8882525824

second account is also active by the name....
A2Z BRAND....
Mobile Number 8882525824

I AM PROVIDING YOU WITH THE PROOF THAT HE IS A CHEAT.... Please read the feedbacks to the seller....he has CHEATED many people

12) He had received the wrong product with higher Product Price.....the seller is
trying to STEAL MY PRODUCT
13) I am sending you the mails that I had received from the seller.
14) I am also sending you a voice recording.... when the seller had asked to call him by sending his
Mobile Number 8882525824



NOW
I came to know that where the ₹5580 parcel was to be delivered.....the delivery agent has delivered₹49387 parcel
Initially....I had contacted the seller of ₹5580 hearing aid....he had confirmed that
he DOESN'T have SILK 2px 16 Channel hearing aid ₹49387 in his stock
and he would check with the return parcels if he has received any wrong product !

I got a mail from the seller named TODAY DEAL OFFER.... NAUSHAD HEARING AID
through Amazon Saying that he has received the RIGHT PARCEL with ₹5580 RUN UP 8 CHANNEL HEARING AID.....WHAT A LIER....HOW CAN HE RECEIVE THE PRODUCT THAT IS STILL WITH ME
Even after raising the Complaint again and again.... no-one had come to take the parcel which is with me

I HAVE ATTACHED THE EMAILS THAT I HAD RECEIVED FROM THE SELLER....HE IS LYING....THE PRODUCT HE IS SAYING THAT HE HAS RECEIVED HAS NOT BEEN PICKED UP .....ITS WITH ME..... AND HE IS SAYING THAT HE HAS RECEIVED IT..... PLEASE TAKE ACTION ON THE SELLER ......IT IS VERY IMPORTANT FOR YOU TO UNDERSTAND THAT HE HAS RECEIVED ₹49387 PRODUCT

INSTEAD OF ₹5580

NOW HE DOESN'T WANT TO RETURN IT ..... PLEASE TAKE ACTION AGAINST THE SELLER

NOW WHEN I CONTACTED HIM .....HE IS SAYING THAT HE HAS SILK 2px 16 Channel Hearing Aid but it's not mine .....it belongs to him

I WANT MY REFUND ₹49387.....ITS BEEN 25 DAYS NOW....I AM ONLY PROVIDED WITH DIFFERENT TICKET NUMBERS

PLEASE RESOLVE THE ISSUE AS SOON AS POSSIBLE more  

Screenshot_20190910-141359___20190910053811___.jpg
View all 29 comments Below 29 comments
post your greivance in https://consumerhelpline.gov.in/ and hopefully without filing case, amazon shall be able to help you. more  
File a case in consumer court against AMAZON who is foreign entity doing wrong in Indian soil more  
Simple. Go to the nearest Siemens dealer. Show warranty card and calibrate it. Or contact Siemens customer care. They will advice you. more  
DON'T WRITE BIG STORIES.MESSAGE YOUR MAIL ID. I WILL MAIL THE COPY OF MY COMPLAINT AGAINST MICROMAX AGAINST WHOM I WON A CASE, ARGUING MYSELF, AND GOT THE REFUND -PLUS A HUGE COMPENSATION OF 34,000. YOU CAN ALSO THE CASE YOURSELF more  
It is easy to say for Consumer Court but in case of E- Commerce what Precautions/Documentations are needed so as one can be prepared with the documents required in Case. Can any one Guide for this. more  
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