Airtel Connection

I had taken Wi-fi connection from Airtel in year 2010 in Delhi.Now a days,the Airtel is giving free router with new connection in Delhi.Since my router is giving poor signal,I requested them to change the router free to the existing customer as they are giving free to new customers. It is regretted that they have not accepted may request being old customer.Please let us comments about your view. more  

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Do not use Airtel again ever in your life. Tell your friends and relatives and request them to spread the message on wards in the same way. more  
Private companies are concerned with profit and increase in business. The offers are only to attract new customers. The future benefits will not be available to the present customers. more  
Its the company's policy matter. Better to opt for a new connection if you want to get a free router. more  
Get a new connection installed after few days surrender the old connection or via s virsa more  
It is true that customer care is very poor in India. Unless the rules are in favour of proper customer care "MAKE IN INDIA" can not be successful. It must be made compulsory to Give proper Help line numbers, Mail Id and Social media account such as face book. Most importantly the must be functional. more  
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