Agarwal Packers & Movers - wilful negligence and careless handling of the goods
The company's carelessness in handling of my household items has caused me to incur additional repairs and purchase of items.
The household items were delivered in a damaged and unusable condition.
1. Furniture - bookcase, dressing table, shoe rack and cartons contents damaged with water.
2. Clothes were wet and dirty and had to be sent for dry cleaning and washing.
3. Damaged fridge, glass items, photo frames and mattress
They are only willing to pay Rs. 6,000/-towards the damages, and as per the claim. This is also not correct. If they settle the claim they have to pay Rs. 40,000 towards the declared value for the fridge but they are conveniently saying it is a small dent. I now find that the fruits and vegetables have some fungus growing on them. Appreciate if someone can guide me in how to take strict action against them. more
Was the packing done in your presence?
You should have not accepted the goods / boxes in the condition they have been received. You should have called a senior person of the transporter and should have documented the damage with his signature.
You need to immediately file a complaint in police station and the consumer court. more
I am not one to be greedy to pounce on an opportunity . But there should be some responsibility from the packers as you have reposed faith given all the household articles that are so near to your heart . Some of them could be very valuable curios presented on very special occations which are invaluable .
You have so many posts supporting and giving suggestions . You must be addressed properly by the packers . more