After sale Service problem for online purchase

Hearty Thanks all the Respected members for your support and suggestions.
Just now i have chat with the Xiaomi call centre manager , he told me that we have cancelled your Replacement Request due to " Unable to reach the customer " AND NOW WE CAN NOT DO ANYTHING. I have recorded the full conversation with them.
As per advice from you all i will definitely file the case. more  

Hello sir, even after online purchasing, authorized after sales service centers at local places respond that they are not responsible for any repairing of electronics goods purchased online. " we don't give service to online purchased phones. " more  
Any online purchase is like a lottery. You have to think twice before purchasing any product th. online. Also, it is very important that, online purchases can be made from well-known online sites only. There hundreds of online sites which are there in the market which are playing with the public. Public should be aware and should inquire before going for any online purchase. more  
Moreover, please write about their bad service in their Facebook and Twitter pages. more  
Yes Sir I have proper invoice with the details: customer's name/seller name/details of products sold, date of purchase and cost of product. more  
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