After sale Service problem for online purchase

After sale Service problem for online purchase,My son has purchased a Xiaomi Redmi 2 Prime mobile,Order No.5160203155509652 on 04/02/2016,The defective piece (Camera is not working) was delivered on 06/02/2016,Immidiately he approached to the Xiaomi Service centre at Pune.They examined and told that the mobile is faulty but you have to wait for the courier who will collect it from you ,we cannot collect it or replace it HERE AT SERVICE CENTRE as per company's new rules,The logictic partner of Xiaomi "without contacting us gave a remark that costumer is not reachable as per Xiaomi reply to our reminder".
Being a costumer i want to know that how can i take my replacement of a faulty mobile delivered legally.
Replacement request No.1105851
IMEI No.869162026697142
Serial No.11207/20313773. more  

View all 40 comments Below 40 comments
Mi India via freshdesk.com 4:36 PM (9 hours ago) to me Hi Shakir, Greetings from Mi India Customer Support. My Name is Marlin. Shakir, I truly apologize for the inconvenience caused to you. I would like to inform you that our concern team will call you for replacement but you are not responding on that time, so your replacement request is cancelled, would request you to please visit service center. Link for service center : http://www.mi.com/in/service/repair/ Also, would like to inform you that we have started Pick and drop service in the name of "Pick Mi service" for Xiaomi users. We would request you to go through the below mentioned details for the proper information of Pick Mi services: 1) Please note that our logistic partner will pick-up the package and deliver it back to your shipping address. Service of the product will be in a centralized repair center. 2) Please note that it is your responsibility to pack the device safely. 3) All customers have to bear the logistics cost of Rs.189/- which is inclusive of service tax” If you want us to register for Pick Mi services we would request you to revert us with your contact number and alternate contact number and your confirmation/consent for the same. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Sincerely, Marlin Mi India Customer Service Center Website: www.mi.com/in Facebook:https://www.facebook.com/MiIndiaOfficial Web Chat Service: http://www.mi.com/in/service/online Hotline: 1800-103-6286 1215481 Click here to Reply or Forward This is the response of XIAOMI INDIA Co., to my complaint. more  
It is very common with courier people, not attending the consignee and say the consignee not reachable. You have fallen prey to these online fraudsters. You failed to mention the name of Website through which your son bought mobile. There are many website who cheat the customers " Dhamal .com" is one of them. Please keep on contacting the website as well as Mobile phone manufacturer. And please give the name of website also. more  
If you get yourself caught in the web of Online Purchase without bothering about going through all the pros & cons & only looking for the benefits told by the online Seller then you are bound to be facing the problems. Truly if the online seller has a local unit available then first one should visit the same & see the product personally & once you are satisfied with the performance of the Instrument then only Order should be placed. Also what are the modalities they follow as far as after sales is concerned should also be properly enquired & followed otherwise the problem of receiving sub-standard or faulty material will be more & chances of getting the replacement for the faulty products will be almost negligible. Better precautions taken than falling prey to all hollow promises for online Sellers. more  
few tips. a) Before on line purchase, first visit local shop and find out the features of all electronic products. b) Find out whether any new customer comes to the shop in your presence and demands the products that you are also searching. c) If the reply from the shopkeeper is satisfactory, then you also intervene in the matter and try to understand more. d) If you have any specific questions or clarifications, or doubts, get it clarified from the shop, as the shopkeeper may be more reliable than on line purchase. e) In your case, there is a clause that any product is purchase on line, it can be returned to the on line shopper and 100% refund will be received within seven working days from your complaint and/or returning of the product by the online supplier. f) In case you have not exercised this , you might not have understood the deal conditions clearly. more  
SHEIKH SAHAB KISEE KE OOPAR BHI YAKEEN KARNE KA HI NAHI. This is lesson taught by lawyer to me when I lost money more  
Post a Comment

Related Posts

    • Maximum Retail Price (MRP)

      We have noticed the MRP is exhorbitant specially in Medicine, Crackers, Hardware Goods. Pharma Sector has 100% MRP increased, even you get 20% discount, the dealer makes a huge profit of 80%, then...

      By Pradeep Lunia
      /
    • SPECIFICALLY ALTERING TAX HIKE ON CEERTAIN DAILY USE KITCHEN COMMODITIES :

      Thanks for the tax reduction on certain commodities and services. It is really welcome in these hard days for the common man including me. Government also needs Revenue to offset the mounting expen...

      By Jayakumar Daniel
      /
    • TALL CLAIMS IN ADVERTISEMENTS THAT DOESN’T COMMENSURATE WITH EFFECTS IN REALITY:

      Dear Fellow Consumers, We have been discussing about the new Aggressive, unethical (morally as no law binds) patterns adopted by the traders that have Tall Claims not at all commensurate with ...

      By Jayakumar Daniel
      /
    • Furniture, appliance rental companies and their weird need for unnecessary documents

      We needed an extra cot for 3 months, since we had an uninvited guest coming to stay with us. We booked the order with Rentomojo, with the initial deposit which was refundable. Then there was a step...

      By Padmanabhan G
      /
    • App Taxis drivers play new games now - pathetic

      New trick by drivers due to poor app taxi policies. They're asking for drop location, accepting booking, calling, confirming, then stalling for 15-20 mins at one location so you are forced to cance...

      By Nikita Fernandez
      /
    • Cryptocurrency rules

      LocalCircles is conducting polls on how crypto must be handled. Please vote on them and share with those you know have interest in crypto or have views on it. Let us get comprehensive opinion rathe...

      By Mukul Puri
      /
    • Misinformation by Jio Com

      I have Mobile No. of Jio which is 9717538166. I got the message from Jio on 8the Sept 2021 that my Mobile No. is rechaged with Rs. 329/- for 3 months. After that I start getting messages from Jio t...

      By Darshan Lal
      /
    • Hitachi is not taking interest to repair the AC

      Can anyone suggest, how I can take legal action against Hitachi? I bought an inverter 2 T AC. It went out of order within 4 months of purchase. Complain raised, technician visited, told me about ma...

      By Ramani Sarkar
      /
    • Unsolicited calls on mobile at odd hours.

      Earlier there was a option for mobile subscribers to register their numbers for DND (Do Not Disturb). It seems that facility has become useless. I receive at 10 calls a day from my ICICI bank emplo...

      By Ashok Kumar Kuwar
      /
    • Aadhaar mandatory for car buying

      Is there a new rule that RTOs will register a new car ONLY at the buyer's Aadhaar address? So someone with an Aadhaar address in one city/district cannot buy a car in another he/she's moved to, wit...

      By Sarita Ravichandran
      /
    • Saving passwords in contact list

      This is interesting that 11% people are saying they save passwords for bank accounts and atm etc in mobile contact list. If u ask me the number if 30% minimum as most people in the surve...

      By Shikha Jain
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)