After sale Service problem for online purchase

After sale Service problem for online purchase,My son has purchased a Xiaomi Redmi 2 Prime mobile,Order No.5160203155509652 on 04/02/2016,The defective piece (Camera is not working) was delivered on 06/02/2016,Immidiately he approached to the Xiaomi Service centre at Pune.They examined and told that the mobile is faulty but you have to wait for the courier who will collect it from you ,we cannot collect it or replace it HERE AT SERVICE CENTRE as per company's new rules,The logictic partner of Xiaomi "without contacting us gave a remark that costumer is not reachable as per Xiaomi reply to our reminder".
Being a costumer i want to know that how can i take my replacement of a faulty mobile delivered legally.
Replacement request No.1105851
IMEI No.869162026697142
Serial No.11207/20313773. more  

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Mi India via 4:36 PM (9 hours ago) to me Hi Shakir, Greetings from Mi India Customer Support. My Name is Marlin. Shakir, I truly apologize for the inconvenience caused to you. I would like to inform you that our concern team will call you for replacement but you are not responding on that time, so your replacement request is cancelled, would request you to please visit service center. Link for service center : Also, would like to inform you that we have started Pick and drop service in the name of "Pick Mi service" for Xiaomi users. We would request you to go through the below mentioned details for the proper information of Pick Mi services: 1) Please note that our logistic partner will pick-up the package and deliver it back to your shipping address. Service of the product will be in a centralized repair center. 2) Please note that it is your responsibility to pack the device safely. 3) All customers have to bear the logistics cost of Rs.189/- which is inclusive of service tax” If you want us to register for Pick Mi services we would request you to revert us with your contact number and alternate contact number and your confirmation/consent for the same. If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further. Sincerely, Marlin Mi India Customer Service Center Website: Facebook: Web Chat Service: Hotline: 1800-103-6286 1215481 Click here to Reply or Forward This is the response of XIAOMI INDIA Co., to my complaint. more  
It is very common with courier people, not attending the consignee and say the consignee not reachable. You have fallen prey to these online fraudsters. You failed to mention the name of Website through which your son bought mobile. There are many website who cheat the customers " Dhamal .com" is one of them. Please keep on contacting the website as well as Mobile phone manufacturer. And please give the name of website also. more  
If you get yourself caught in the web of Online Purchase without bothering about going through all the pros & cons & only looking for the benefits told by the online Seller then you are bound to be facing the problems. Truly if the online seller has a local unit available then first one should visit the same & see the product personally & once you are satisfied with the performance of the Instrument then only Order should be placed. Also what are the modalities they follow as far as after sales is concerned should also be properly enquired & followed otherwise the problem of receiving sub-standard or faulty material will be more & chances of getting the replacement for the faulty products will be almost negligible. Better precautions taken than falling prey to all hollow promises for online Sellers. more  
few tips. a) Before on line purchase, first visit local shop and find out the features of all electronic products. b) Find out whether any new customer comes to the shop in your presence and demands the products that you are also searching. c) If the reply from the shopkeeper is satisfactory, then you also intervene in the matter and try to understand more. d) If you have any specific questions or clarifications, or doubts, get it clarified from the shop, as the shopkeeper may be more reliable than on line purchase. e) In your case, there is a clause that any product is purchase on line, it can be returned to the on line shopper and 100% refund will be received within seven working days from your complaint and/or returning of the product by the online supplier. f) In case you have not exercised this , you might not have understood the deal conditions clearly. more  
SHEIKH SAHAB KISEE KE OOPAR BHI YAKEEN KARNE KA HI NAHI. This is lesson taught by lawyer to me when I lost money more  
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