Dear Sir/ Madam, I have purchased Silver Coin from Jindal Bullion Private Limited website and paid through PayUmoney gateway (Payment ID: 131425852) on 30th Dec 2016. My order No: 6U3Y0536. After the payment the payment was successful and invoice also generated. But after some time due to some reason this order became pending in merchant website. I contacted merchant office and they said to contact PayUmoney. When I contacted to PayUmoney they informed that payment is successful and I need to inform merchant. Now merchant have not received the money so not ready to deliver me the product. Now PayUmoney is informing that they will not pay the money to merchant as there are few fraud issue against merchant. But PayUmoney is not ready to refund me the money and asking for merchant confirmation for refund and merchant office is not ready to give any confirmation to PayUmoney to refund me as they have not received the money. In this situation I am in trouble and Jindal Bullion or PayUmoney no one ready to give any confirmation to refund the money. But somehow I am being harassed by merchant and PayUmoney. Please help me to escalate this issue to PayUmoney merchant care team so that I get the refund. As PayUmoney has not sent the money to merchant and merchant’s account in temporarily deactivated then please help to refund my money.

Dear Sir/ Madam,
I have purchased Silver Coin from Jindal Bullion Private Limited website and paid through PayUmoney gateway (Payment ID: 131425852) on 30th Dec 2016. My order No: 6U3Y0536. After the payment the payment was successful and invoice also generated. But after some time due to some reason this order became pending in merchant website. I contacted merchant office and they said to contact PayUmoney. When I contacted to PayUmoney they informed that payment is successful and I need to inform merchant. Now merchant have not received the money so not ready to deliver me the product. Now PayUmoney is informing that they will not pay the money to merchant as there are few fraud issue against merchant. But PayUmoney is not ready to refund me the money and asking for merchant confirmation for refund and merchant office is not ready to give any confirmation to PayUmoney to refund me as they have not received the money.
In this situation I am in trouble and Jindal Bullion or PayUmoney no one ready to give any confirmation to refund the money.
But somehow I am being harassed by merchant and PayUmoney. Please help me to escalate this issue to PayUmoney merchant care team so that I get the refund. As PayUmoney has not sent the money to merchant and merchant’s account in temporarily deactivated then please help to refund my money. more

Helpful Connected Consumers Jan 03

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Arun Patro (consumer)

This a common problem faced by many consumer. I recharge Data through PAYTM for my BSNL number. I got conformation number from both but data is not recharged. I followed both but failed to get recharge/money back from both side. I dint know to get my Rs 56, How much time and money i need to spend. more

Jan 10

Suresh Oberoi (Experienced Banker and Social Worker)

I think what Ms L. Kalavathi has suggested is the best course to adopt. I also feel such maters should be reported directly to the consumer forum, Ministry of Finance( through their email address/ web site/ facebook account or on their twitter handle. and not in this forum. This forum should be used for general and policy matters feed back only. more

Jan 10

L.Kalavathi (Retired Bank Official)

Reply to Santosh Ghosh: If you have a receipt or any proof of sending the amount and you get a certificate from the merchant's banker that the amount has not been received you may send a notice to PayUMoney gateway to either complete the transaction or refund the amount in full. If they ignore your entreaty, please file a police complaint for their defrauding you. A complaint can be made to the Consumer complaints cell as also Cyber Complaints Cell. L.Kalavathi Retd. Bank Official Chennai, Tamilnadu, India 7th Jan 2017 more

Jan 06

CHETAN BABLANI

This happens due to our land laws are week,takes years for justice,and corruption invold in the system. more

Jan 06

SUMNESH AGARWAL

All these private players would prove to be a fraud sooner or later and will disappear with public money in their wallet. Banks would only be reliable for epayment. Govt. should take necessary timely action before these Paypal (with 70% chinese share) and other run away. more

Jan 05

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