Online or ePharmacies - Inputs on Solutions
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Online Pharmacies – Issues
1.They do not disclose MRP and expiry dates on the app/site
2.The genuineness of the medicines procured for online pharmacies cannot be guaranteed
3.They take long time to deliver medicines
4.Many sites store the payment/card details of the users without their permission
5.These pharmacies do not store the medicines properly in their warehouses and during transit to consumers
6.Many times, these online pharmacies do not have sufficient stock of medicines
7.They release misleading ads like ‘55% off on medicines’ to attract customers
8.They take the order and then when the delivery comes after 3-4 days, a note just says that certain medicines were unavailable
9.Once you sign up on these sites, they just flood your mailbox and phone with offer messages one sms atleast every day.
10.Sometimes the Batch no and Expiry date mentioned in bill and actual medicine differ.
11.Some time they do not take returns for the wrong medicine they ship.
12. While accepting payment on delivery, they accept cash only.
13.On line pharmacies and pharmacists indicate low prices alternative medicines but when the customer orders them, they delay the supply saying that these medicines are not in stock.
14.They don’t deliver part orders and give site wallet credit to the customer instead of returning to card/bank.
15.E-pharmacies claim to have in-house pharmacists to evaluate the prescriptions but many times they cant even understand the name of the medicine.
16. Stickers put on the price /expiry tag showing increased prices/advanced expiry dates.
17.Torn/damaged packages are received sometimes.
18.Shipping of wrong medicine is also something that customers face.
Its a major hassle ordering via epharmacies, they call you repeatedly and then you give up and just go for 10% discount at neighborhood pharmacy. more
1 The packing in which they send medicines is not always proper, like in the case of Pharmeasy, who send the medicines in a loose plastic bag. This results in damage to the medicine, specially in bubble packing.
2 The other major problem pertains to Injections like Insulin etc which need to be stored under refrigeration. These are normally sent without refrigeration, or inadequate coolpacking. One also does not know what is the time taken from packing and despatch to Delivery. I therefor do not buy such medicines from e-pharmacies but prefer to source them from the nearest pharmacy, to ensure that properly stored medicine is purchased, though the discount available is substantially lower. more