Online or ePharmacies - Inputs on Solutions

Below are some of the key issues being reported on online or e-pharmacies and apps. With this post, we would like to seek your specific inputs on solutions that will help address these issues .

We look forward to your inputs!

Online Pharmacies – Issues

1.They do not disclose MRP and expiry dates on the app/site
2.The genuineness of the medicines procured for online pharmacies cannot be guaranteed
3.They take long time to deliver medicines
4.Many sites store the payment/card details of the users without their permission
5.These pharmacies do not store the medicines properly in their warehouses and during transit to consumers
6.Many times, these online pharmacies do not have sufficient stock of medicines
7.They release misleading ads like ‘55% off on medicines’ to attract customers
8.They take the order and then when the delivery comes after 3-4 days, a note just says that certain medicines were unavailable
9.Once you sign up on these sites, they just flood your mailbox and phone with offer messages one sms atleast every day.
10.Sometimes the Batch no and Expiry date mentioned in bill and actual medicine differ.
11.Some time they do not take returns for the wrong medicine they ship.
12. While accepting payment on delivery, they accept cash only.
13.On line pharmacies and pharmacists indicate low prices alternative medicines but when the customer orders them, they delay the supply saying that these medicines are not in stock.
14.They don’t deliver part orders and give site wallet credit to the customer instead of returning to card/bank.
15.E-pharmacies claim to have in-house pharmacists to evaluate the prescriptions but many times they cant even understand the name of the medicine.
16. Stickers put on the price /expiry tag showing increased prices/advanced expiry dates.
17.Torn/damaged packages are received sometimes.
18.Shipping of wrong medicine is also something that customers face.
Its a major hassle ordering via epharmacies, they call you repeatedly and then you give up and just go for 10% discount at neighborhood pharmacy. more  

View all 126 comments Below 126 comments
Manipulation in prices and expiry dates is a serious offence as well as criminal act. One is to dupe the consumers and the other is not less than an attack on the life of the patients concerned. To stop such foul games, the government should immediately enact suitable laws against such manipulation with the provisions for stringent punishment for those found guilty of involving in indulgent of such crimes. more  
Many online facilities fail due to requirements of cross verification. Treat it as a store for sales. more  
I buy online from Netmeds. A couple of time I have faced delayed delivery. Other than that I have not faced any other issue. The retail price and expiry dates are always available at the time of booking and they show the discount after showing the MRP. Also, for medicines which need supply under refrigerated condition they despatch through special delivery. I received them in cold condition. They also did not accept to sell those medicines in another despatch address where they cannot deliver through special courier, and this was indicated at the time of booking only. Hence my conclusion is: like all other online platform, here also there are some genuine and efficient sellers and some are not. People need to choose the good & efficient sellers. more  
I buy both from online and pharmacy stores near my home. I have never faced any problem with on line stores. The brick and mortar store offers me discounts which is very close to the online prices. Both have problems of genuineness. One has to trust and check the packaging. When Indian Pharma manufacturers have been caught supplying sub standard medicines to USA, what else can one say? more  
I have been buying my medicines from Pharmeasy and Medlife. Besides the genuineness of the medicines, which I have to trust, I have encountered two major problems.
1 The packing in which they send medicines is not always proper, like in the case of Pharmeasy, who send the medicines in a loose plastic bag. This results in damage to the medicine, specially in bubble packing.
2 The other major problem pertains to Injections like Insulin etc which need to be stored under refrigeration. These are normally sent without refrigeration, or inadequate coolpacking. One also does not know what is the time taken from packing and despatch to Delivery. I therefor do not buy such medicines from e-pharmacies but prefer to source them from the nearest pharmacy, to ensure that properly stored medicine is purchased, though the discount available is substantially lower. more  
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