Dept. Of Consumer Affairs (Government of India)

Malpractices in Refunds - Addl Inputs

Here are some of the key issues highlighted by you in regards to Refunds as faced by consumers. Kindly review them and if you have anything additional, please share your comments. Please do the same for ecommerce sites and apps

We will then have a seperate discussion on Solutions that needs to be implemented to make refund processing better.

Malpractices in Refunds Processing

1. Many companies don’t refund the security deposit at the end of the service term
2. Many e-commerce websites give store credits instead of refunding money
3. Some shopkeepers just refuse to take back their products and refund the money
4. Some websites offer a trial period on their products and offer 100% money back guarantee but the refund takes a long time to get processed
5. Some Government portals take months to refund the money
6. Most of the airlines deduct a major amount while processing refunds
7. Some vendors offer full refund if the customer does not like the product but make deductions at the time of actual processing
8. Refunds from railways have always been a big question mark more

Helpful Connected Consumers Jul 28

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Oct 31

Sashidharan M

Most of the sales team although offer refund in case of defective products / items etc., practically more than 90% does not comply with that and instead they will ask you to purchase other item for the product value more

Aug 22

Ranjit Biswas

Government departments, such as, BSNL. MTNL. Electricity Boards etc. are the biggest trouble makers in refunding the security deposits made with them. Indian rails is much better in refunding the money against cancellation of tickets. more

Jul 31

Bibekananda Basu (Ex College Faculty.)

right sir. The biggest fraud is Indian Railways. more

Aug 04

Vivek Uthaiah

I had this experience few years back with Amazon, where they did not refund all of the money.... rather Rs.500 was given as gift coupon with a validity date. more

Jul 31

Ramachandran P

My experience with AMAZON.in is very good..they are very prompt in effecting refunds in case u return the Product with in the time limit specified by them. Thanks for this excellent initiative taken up by yr Dept. For giving an opportunity to the customers to express their suggestions. Regards Ramachandran > On 28-Jul-2018, at 11:08 AM, Dept. Of Consumer Affairs (Government of India) wrote: > > > > > Dept. Of Consumer Affairs (Government of India) > Dept. Of Consumer Affairs (Government of India) posted a message in "Connected Consumers ". > Subject: Malpractices in Refunds - Addl Inputs. > Here are some of the key issues highlighted by you in regards to Refunds as faced by consumers. Kindly review them and if you have anything additional, please share your comments. Please do the same for ecommerce sites and apps > > We will then have a seperate discussion on Solutions that needs to be implemented to make refund processing better. > > Malpractices in Refunds Processing > > 1. Many companies donât refund the security deposit at the end of the service term > 2. Many e-commerce websites give store credits instead of refunding money > 3. Some shopkeepers just refuse to take back their products and more... > View Attachment(s)/Reply Reply to this email to post a comment. > > If you believe that this post is inappropriate for this Circle, report it. > If you don't want to receive emails from us in future, please Unsubscribe. > > more

Jul 30

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