unable to get PF proceeds

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To
Regional PF commissioner
I left my employment during 2013 and applied to get my PF proceeds thro my ex employer during 2016. My employer says that i need UAN to get refund.As UAN was not in vogue when i left my employment So am unable to furnish this.Even after one year of my application for refund i have not heard anything from the department.My ex employer is not showing any interest,thus am left in lurch.I approached the Regional commissioner office at chennai (where i live) but they say that i have to approach the Hyderabad office where my jurisdiction lies.Am running from pillar to post with no avail
myEPFMar 02
If you have got your PF account no you can generate UAN. Can you send me details of your issue on epf_issues@yahoo.com more  
Mar 02

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