poor resolution of complaints to PMO

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To
PM
PEOPLE OFTEN MAKE COMPLAINTS TO PMO BUT IT IS MY EXPERIENCE THAT COMPLAINT IS NOT EVEN READ AT PMO. THEY SIMPLY FORWARDED IT TO THE DEPARTMENT AGAINST WHOM COMPLAINT IS MADE. THAT DEPARTMENT SUBMITS FALSE REPLY AND PMO IMMEDIATELY CLOSES THE COMPLAINT SAYING RESOLVED
SORRY STATE OF AFFAIR AS NOBODY FROM BOTTOM TO TOP TAKES THE COMPLAINT SERIOUSLY. THUS NO FEAR OF PMO IN THE MINDS OF GOVERNMENT EMPLOYEES
THIS SYSTEM NEEDS TREMENDOUS IMPROVEMENT

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