Over Pricing

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To
Customer Care Authority
cs-reply@amazon.in
I am Prime member of Amazon and considerably active having purchased various goods. I am pained to report a serious matter of over pricing, which has gone un-heard even after making various calls and mails however. At least on two occasions I was informed of call back on the issue, which never came.

1- I placed PRE-PAID order on 14.10.2018 on AMAZON for 265 Ltr Whirlpool Double Door 4 Star Refrigerator with MRP 31450/-. The price was offered as 22999/- during festive sale, offering discount of about 27%.

2- However after receipt of the item supplied through CLOUDTAIL on 16.10.2018 it was noticed that that MRP of the product inclusive of all taxes is 29270/- only, and not 31450/- as mentioned on website of Amazon during festive sale. Photos of packing slip etc were also mailed to AMAZON.

3- Thus the effective discount allowed was only 21% as against projected 27% through over pricing the item beyond MRP, which is serious breach of trust and cheating the genuine customers.

Various irrelevant explanations were offered by AMAZON, however, the corrective action of refunding the excess charged (2180/- less 27%) and action against Amazon’s Vendor responsible for this have not been taken.

I report this matter through your forum for reaction of fellow readers and request them to just keep a watch for such mischievous and hoodwinking techniques adopted by e- Tailers.

Regards
Pradeep Naroo
stop buying online. these guys take customer for ride with pricing unless we become smart they will loot us like this. more  
Jan 07
Now a days you get same price by local shops- which is offered online. I have experienced it while buying Samsung washing machine and S6 phone from local shop more  
Jan 06
If you take a print out of online offer and then show it to the Local Vendor, they mostly match or even better the offer .It depends on the Sell targets and actual position of the vendor. more  
Jan 30
Please Lodge your complaint to appropriate consumer forum. more  
Jan 06
expensive items it is better that one buys in a regular store nearby so that in case of any issue you can approach them for servicing.
One does not buy items like this every year .Try to get a good bargain by telling them in amazon/flipkart they are selling at that price.If there is any issue while commissioning of the refrigerator you will end up in lot of correspondances on the issue . more  
Dec 21
Fluid price changes or the dynamic pricing as many marketing outfits claim are only meant to hoodwink the purchasers cajoling into thinking that they are the luckiest to get that lowest price swing. As long as the product works good and the local MRP with the retailers remains same, there is no reason for one to think that he has been exploited. more  
Dec 21
While The government seriously encouraging digital payments even our railways charge convenience fee per ticket when booked railway tickets via online. In this scenario I actually don’t know how we can rectify the Global e-commerce Amazon? more  
Dec 20

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