air India not rescheduled my flight after taking extra charges want full refund

Frequently flyer id : 201398364
Case I’d : TR91016
flight no : AI-349 of 26feb2020 rescheduled pay 17640 extra Because of some emergency
E-ticket details : 0983759653000 (21590/- Rs)
PNR : JP13P9

but its not rescheduled by air india executive chitrajan because of this have to buy new ticket from Delhi airport from counter paying extra last moment and it was last flight because didn't get any reply from 25 to 26th till 18.00pm

hi myself rahul this mail regarding refund issue and irresponsible work from air india representative "chitrajan" of pune team! now they hiding there mistake with all odd remarks which is very unethical like saying unable to connect with customer and all. its unexpected from air india.

thank you so much to disha who guide us and help in this and air india mumbai city office.

My Air India flight no AI-349 that I booked on 25th February 1.30 am transaction sms details

“Rs. 21,590.00 spent on card 9008 on 25-FEB-20 at CIT*Le Travenues Tec. Limit available=Rs. 44,529.53.If not done by you, click www.citi.asia/DIS?cn=9008”

E-ticket details:
Faisal Farooqui : 0983759653000
Huzaifa Ghojari : 0983759653001
Jahangir sha : 0983759653002
Rahul singh :0983759653003

PNR: JP13P9 that i reschedule after 10 min of booking because of Delhi situation and call directly to air india pune customer care we had conversation regarding rescheduling he agree and said you have to pay fine and all differences and am ready to pay because everyone know situations of delhi then he sent me payment link on email id faisalfarooqui16@gmail.com time:1.49 am date: 25th feb after that i paid amount of 17640 for 4 passenger transaction details are :

Rs. 17,640.00 spent on card 9008 on 25-FEB-20 at AIR INDIA LTD (INR). Limit available=Rs. 26,889.53.If not done by you, click www.citi.asia/DIS?cn=9008

after completing transaction I again called the customer care he said you will get your tickets via mail in 30 minutes, The following morning we still hadn’t got any tickets. We contacted the customer care several times didn't get any response then unfortunately i have to buy new ticket from air india counter of Delhi airport just because of one person mistake we suffered a lot.

FLIGHT NO A191 GOT details from air india city office mumbai & atteched it with this email

E-ticket : 0982133097528, 0982133097529
0982133097530, 0982133097531

Rs. 20,000.00 spent on card 9008 on 26-FEB-20 at AIR INDIA. Limit available=Rs. 3,659.53.If not done by you, click www.citi.asia/DIS?cn=9008

Rs.3,544.00 spent on your SBI Card ending with 6307 at AIR INDIA on 26/02/20. If this trxn. wasn't done by you, call 18605003000.

"On 26th we got a call from Kunal Swain at 16.00pm telling us that he will make sure that I will get refund in 48 hours but we haven’t heard from any of air india customer care.

Just because of all trouble am writing to you sir and believe you will take strick action asap and revert us back valuable.

thank you for valuable time.

attachment are : E-ticket of old ticket and new ticket
transaction sms of payment details with time,
reschedule payment link send by air india,
customer care call duration we had call serval times,
feedback form fill up by us but still under process,
reschedule amount that paid 17640 successful payment process page screenshot.

kindly request you to take asap step on this and issue me my full refund amount of 39230/-Rs with compensation for wasting my time and holding my money more then 14days. not expecting compensation but refund my rest of amount that get stuck by one person mistake...!

"am just paid more then 60,000/- for delhi to mumbai for four peoples"!!

Just waiting for reply or I'll go to higher authorities and court because this is not small amount! and its matters me a lot.