West Bengal State Electricity Distribution Company - Kolkata

In Kolkata, it is CESC (Calcutta Electric Supply Corporation). In our area, service is O.K.

------- Edited on 2016-09-04 -------

In our area, there is no problem regarding electricity. CESC is giving very good service here.

Electricity supply services are reasonably o.k. Breakdowns are attended to. However, no prior intimation, unlike CESC, with respect to scheduled outages for planned maintenance work. Payment of bill is a headache since long queues are serviced very slowly. Inadequate number of counters. WBSEDCL should follow the examples of CESC in making payments on-line with either Netbanking or Credit/Debit cards without additional convenience fees. Real problem one faces if the supply service has to be made any name change. Procedure is too complex and time consuming.