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3.22 / 5 9 Reviews
New Delhi

------- Edited on 2021-03-06 -------

I booked Uber. After accepting the booking and waiting for quite some time, driver called in to know the drop location. On giving the location, he simply cancelled the booking. Booked another, and same happened. Following are the questions:

1. Is driver supposed to call in and ask for destination?
2. Is he allowed to drop the booking unilaterally?
3. If a passenger cancels the booking, he is being charged cancellation fee, but will driver be charged if he cancels the booking?
4. Both booking disappeared from my booking history. How can I rate such rude drivers?
5. Uber provides feedback and complain system through their App but only for issues related to ride you have taken. There is no way to raise any other issue through their app. No way to write to Uber. Can this be accepted? Should not they have mechanism to raise any sort of service related issues?
Almost all the app cabs of Uber have non functional rear seat seat belts.

With several accidents of app cabs, it is desirable to have all the app cabs with functional rear seat seat belts. And, all the passengers shall be cautions to mandatory use them for their own safety.
Yesterday night I had very bad experience with Uber Taxi at T3 Indira Gandhi International Airport, New Delhi. I waited for 1 hours but after booking Ubergo neither the driver responded no I got the number but the amount of booking was showing in my mobile. Finally I went to New Delhi Aerocity Metro Station by DTC Shuttle Services. There I booked the Uber Cab of Mr.Saddam with car having Haryana registration number. After waiting for half an hour, the drive refused that now I am not comming while he confirmed earlier.
The cab driver cancelled the booking but Uber has charged the amount to me, I had given terrible rating for long waiting half hour. Unfortunately, Uber has charged cancellation charges.

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