Oxigen Services India Pvt Ltd.
As stated on their website "Oxigen Wallet are a unit of Oxigen Services India Pvt Ltd. - India's leading payment solutions provider. Since 2004 we have been serving India through our business of service aggregation providing instant recharges, bill payment & money transfer through POS machines at over 500,000+ retail outlets.
With the Oxigen Wallet, we strive to bring to you the convenience of the same services and more to your mobile phones and desktop.
With the trust of 20 million users and counting a network of 15,000 online and offline merchants, 170+ Banks and 15,000 modern trade partners across the country we are one of the most widely accepted mobile wallet in the country . With innovation supported by cutting edge technology, we continue to offer a plethora of services especially designed to meet every user's payment needs. So be it mobile/DTH /Data card Recharges, Bill Payments, Instant Money Transfers, Online Shopping, creating and gifting Gift Cards or Virtual E Prepaid Cards on the fly you can do it all - safely, securely and seamlessly, using Oxigen Wallet.
Trust and dependability are core to our business philosophy and hence in September of 2015 we signed up with Master Blaster Sachin Tendulkar as our Brand ambassador. We believe that his demeanour, values and ethics embody our corporate identity.
Oxigen Wallet is committed to transform the way you pay. Going forward, we will keep adding increasingly innovative, customer-centric digital payment services which are convenient to access, adopt and use. So stay tuned!. "
- Institutional Area
- Building no 94, Institutional Area, Sector 32, Gurgaon, Haryana- 122001
As stated the company offers services as payment solutions provider specifically for mobile phone recharges and post paid mobile phone bills. Many of the users have been stating that the payment gets deducted from their account at the time of making payment and is not getting credited to the merchants. The payment is not getting refunded. One of the public domain indicates 367 complaints being received out of which only 136 complaints have been resolved. This reflects poor complaint response system. Phone number shown on their website is also different what other public domain indicates. The company provides refund within 7 days as stated in the refund policy as " If in a transaction performed by you on the Site, money has been charged to your Oxigen wallet, credit/debit card or bank account and a recharge is not delivered within two hours of your completion of the transaction then you may inform us by sending an email to our customer services email address as mentioned. Oxigen Wallet shall investigate the incident and if it is found that money was charged to your Oxigen wallet, credit/debit card or bank account without delivery of the recharge then you will be refunded the money within 7 working days from the date of receipt of your email. All refunds will be credited to your Oxigen Wallet account." However the complaint suggest otherwise.