Microsoft

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Microsoft
3.40 / 5 5 Reviews
New Delhi
India
3.405
3.40
My son bought Microsoft Lumia 640LTE mobile Atlanta,USA last year and gifted to me.Suddenly it stopped working.I approached
NEIL COMMUNICATION, C-10, FIRST FLOOR, SECTOR-10, NOIDA UTTAR PRADESH WEST, Phone:0120-4549349 Authorised Service
centre of Microsoft Mobile.I have also provided unlock number and warranty booklet but they could not solve the problem.After 2days,they have returned the mobile set and asked to contact USA Microsoft Service Centre. It is shocked that the service
centre of such reputed organisation is not taking pain to rectify the fault within the warranty.
*****
Microsoft seems to be not having proper grievance redressal system. The company does not have email for consumers to contact customer care. The after sales warranty is not upto mark. Only a form is provided wherein the customer can fill the data. Generally the form submission is not reliable.

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As per information down loaded from their website:
"Since the company's inception, we have been in the fore front for partnering with clients as their strategic IT associate and service provider. Delivering progressive results with competency in the areas of IT for Business ACE: Availability, Continuity & Enhancement is our motto.

Our association with clients is not just being their IT solution provider. We believe in going beyond the conventional and develop a strong association with the client to ensure that our services enhance their overall business functions and fuel their progress ahead.

Revolutionizing your IT systems to offer you with desired results is the prime focus. Creating efficient Software Development and Testing is simply the key to an avenue with numerous dimensions in the field. Your organization also requires associates who understand your strategy for success, and provide value added services such as Performance Management, Remote Management, Infrastructure Management and Disaster Recovery.

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