Improve the quality of linen. The quality of food in Mumbai-Ahmedabad Shatabdi Express is horrible. Same menu they serve over years. AC Coach attendant never gives hand towel unless asked for. Places near railway tracks are not cleaned and are filthy. Nowadays you need to book your ticket 4 months in advance which is not good. Very few people can plan their travel in advance. Indian Railway enjoys monopoly and therefore should aim at public service and not profiteering. Dynamic fare system is wrong. Railway fares have gone up substantially and beyond the reach of ordinary people. Conditions of Mumbai Harbour line racks are horrible. Out dated racks are put up on this route.
India Railways have become a very large monolith which is difficult to control by Ministry of Railways. To cite an example a directive issued by Ministry of Railways to issue Photo ID to Divyang Jan (Persons with disability) within 2 months of application is not obeyed by Divisional Railway Manger, Western Railway at Mumbai and Ministry of Railways have not taken any action in spite of bringing this issue to their notice a number of times.
they operated one Subidha express on 16th Oct, which was totally mismanaged. Platform to board was fixed only 20 min before the departure time. there was hardly any pantry car facility though they were overflowing with their inventory of food cereals. bathrooms were not fitted with soap bottle. we were not served food on the first night. only 2*300 ml of water was served. it was also not told no more would be given. there was no wi-fi to connect irctc. Call center nos were not displayed. before Vijaywada station the train was stalled IR and 5 trains were given go ahead. in the rest of the way Subidha Express was screaming for clearence....the train was late by 3-15hrs at Santragachi. IRCTC provides cab at Howrah station, but they do not provide cab at their satellite station, 7 km away by road. irctc has charged Rs 2000 extra and the had earned extra out of our cancellations in other trains. now they should refund us the extra amount for the Asubidha they had created providing all BER bogies in Subidha express.
3.00 / 519 Reviews
Chennai Central,General Hospital Rd, Kannappar Thidal, Periyamet, Chennai, Tamil Nadu 600003, India
After Mr.Suresh Prabhu took over the reigns, the state of Indian railway platform has become fantastic. Earlier we used to see/get dirty things(and even dirty smell of toilet(i.e., urine smell)) on the platforms/walkovers. Now, there are cleaners standing alert in these areas and maintaining it pretty clean. I observed this especially in Bangalore and Mantralaya railway stations. Also there are many services like 'destination station alert' and dedicated telephone numbers for different services etc.,
Kudos to Mr. Suresh Prabhu and his team for the great work which was not observed for many years earlier. This is the best example to highlight that 'IF ONE WANTS TO DO THE WORK/SERVICE, HE/SHE CAN DO IT AT ANY COST IRRESPECTIVE OF THE SIZE OF THE ORGANIZATION'.
I had a terrible experience of travelling on Howrah-Pune Duranto Exp started on 3rd Nov-18 from Howrah. It commenced by 1 and half hrs late and arrived Pune by 9 hrs late on 4th Nov. Food supply stopped after lunch hour and it did not halt on stations but at odd places, from where you could get no foods and beverages. Nowadays they charge variable fares and I paid @ Rs.3500 each while booking my tickets. And this train was getting the least priority while all other trains were being allowed to go ahead of it. All this at a cost equal to airfare! Who is going to travel by Duranto, a so-called premium train? This is the reason why half my compartment was empty and still they foods were also being served late, e.g. breakfast on 3rd was served a12 noon, lunch at 4 pm and dinner at 11 pm and so on.