Haryana Power Generation Corporation Limited - Faridabad

DHBVN service is pathetic. Particularly this season power cuts are very frequent. A light rain or wind is a good excuse for them to cut power off, which then takes hours to restore. Even otherwise, one can expect power cuts throughout the day - sometimes for 15 minutes, sometimes for upto 4-5 hours. The standard reasons given by helpline no.18001804334 is 'fault' or 'maintenance'. Its no use calling JE or SDO as they either dont take the call or their nos. are switched off. I feel we are just paying bills to DHBVN without any quality service. As for billing, the last bills they sent on average without any reading. When asked their staff and CA said reading is the responsibility of another private agency on contract. I had to spend half a day to first get the reading corrected, then get a fresh bill printout and then stand in the queue to pay the bill. And this is not the first time. Once they sent a bill with wrong reading, I was asked to first pay the bill after which they will to the adjustment. I have nothing personal against anybody, but most of the DHBVN staff is Haryanvi jaats who are rude non-coo[perative and dont know a word of 'customer service'.

Billing is erratic and often very exorbitant and inexplicable.

Rightly said. Unfortunately this is what the status of our Millenium city. Hope we should send these peoples for the better training and some knowledge upgrade training. they only work for politicians... Paying heavy Tax to the government, we are still lack of getting the basic services / amentities

If this is the same body that is running the DHBVN, then the situation is pathetic. We, the tax-paying and bill paying residents are subject to the greatest mental torture by this department. As I post this comment, our area is REELING under power cuts and breakdowns. (No power since late night - due to rain followed by poor maintenance. Called them twice earlier. They promised it would be restored in 15 min and then half-hour. Now, the phone is switched off. SDO's and JE's lines are permanently off. A mail to the Executive Engineer bounces back! Whom do we contact? A few kms away, Delhi boasts of un-interrupted power supply. I am staying just 4 km from the border. But I am totally powerless (pun intended)! Without power today for nearly 12 hrs at a stretch. Can someone share the phone nos (valid) where we can air our grievances. Pl also make DHBVN officials members of this LC.