HAPPYFARES

not refunding my amount though Ticket shows Refund penalty mentioned 3000/ before 72 hours & I had asked for cancellation before timelimit on 22 april for ticket of 16 may confirmed charges on email which was confirmed refund initiated on call & email too. Now giving excuses ticket was not cancelled , PNR was active , tkt was non refundable which i was never informed untill june when i followedup and tagged happyfares on social media for not getting refund .