Bank of Baroda

BANK OF BARODA

------- Edited on 2016-11-12 -------

How do you get your Debit Card or Cheque Book from a National Bank? Of course by courier service. Even small banks deliver the Cheque Book and Debit Card by courier service.
But not Bank of Baroda, the bank which calls itself “India's International Bank” does not. You have to collect it from their branch.
How much time does these services take from a standard bank? Fifteen days at the maximum.
But the epitome of efficiency, Bank of Baroda cannot deliver it even after six months. So what do you do? You visit them week after week just to be told that they are not ready come next week. If you tell them how much time other banks take, they will tell you, we have done our work, the action has to be taken by the Head office. If you talk more, they will tell you to go and complain to the President.
I was told all these things at their Byculla, Mumbai Branch. And the man’s faith in his company was not misplaced. Read on.
I filed a complaint through their website, “My account had become dormant and I completed my KYC to activate it and requested him to provide me with updated passbook, debit card and cheque book” and as promised I got a reply within twenty-four hours. A tired man at the end of the day called me and enquired my grievance. I told him what he already knew through the written complaint. Thik hai aapka kaam ho jayega (OK, we will do the needful). When nothing happened for three days I called them. These things take time. I reminded him that, somebody has lodged a complaint and how can you be so casual. Karna hai, jaake (Bank) President ko complaint karo, saying so he hung on me.
I escalated the complaint to Regional Manager of Dy. General Manager rank, specially appointed to look into the grievances. When he did not even acknowledge for three days, I further escalated it to the Zonal Manager of General Manager rank, who is also specially appointed to look into the grievances. It is four days since the complaint and I have not received an acknowledgement from him either.
Mind you all the correspondence from my side was in electronic format. The Bank of Baroda grievance page is very elaborate and detailed one and “an auto response” would not have cost the bank anything. Yet, it was not done. No wonder the man, boldly told me to go and complain to the Bank President.
If the people are not going to respond as a policy, why pay fat salaries to these people? And if they do not do even simple replying work, what work they do?