B2X SERVICE SOLUTIONS INDIA PVT. LTD. Authorised Service for APPLE Inc
BEWARE BUYERS OF APPLE PRODUCTS IPHONE/IPAD/APPLE WATCH_________DARK SIDE OF APPLE INC. USA
APPLE SELLING & CIRCULATING THE TEMPERED, MODIFIED AND ALTERED IPHONES TO UNSUSPECTING CUSTOMERS
Beware, the next time if you are thinking to buy an Apple product i.e. Iphone / Ipad / Watch go through the following text elaborating the experience of its customers
If you intend to handover your iphone to apple service center for in warranty service you should be mentally prepared for the worst shock of your lifetime.
A few days after you left your phone with the service center you may be told that “you can take back your set as the same has not met the company's screening test which found that the device is damaged & so on.”
In other words, you have tried to get your phone repaired and serviced from other than the authorized service center. No matter, whatever you may plead that you have not even shown the phone to anyone else, what to talk of getting it serviced from outside.
Now you imagine what will be your feelings when the company is portraying you as a lair and levelling allegations which are totally false and baseless.
You being a loyal customer bought a new iphone/pad least knowing what is inside the box you have been handed over. You will never know that the company is selling and handing over tempered, recycled, upgraded and modified iphone/ ipad in the guise of a new phone and tomorrow if you need go to service center you will receive a shock of your life for the acts which you have not done.
I had submitted the set for service/repair on 11/2/2016, Job # DPP110216167665 with APPLE SERVICE CENTER (M/s B2X Service Solutions India Pvt. Ltd., Netaji Subhash Place, New Delhi-110034 INDIA CIN:U74120MH2010PTC203520). The customer service representative opened and inspected the set before accepting the set for service. On 16/2/2016 I was telephonically informed that “you can take back your set as the same has not met the company's screening test which found that the device is damaged & so on”. I was shocked a trembling with anger on listening such a utterly false allegation. I tried to convince that the set was never even shown to any outsider and was opened for the first time only by B2X executive for inspection before accepting the same for repairs.
I didn't collected the set from the service center and on 18/02/2016 spoke at the toll free number 18004252779 and later on with BHAGYASHREE DONGARE from Singapore office who gave case ID number 1051238285. Then again I was informed that the mobile could not be serviced by the company.
I strongly contested the claim because I have not shown or handover this phone to any third party/ unauthorized person since the time set was handed over to me by Apple in Australia.
Now the question arises where the mobile gets tempered and got damaged. If at all some tempering has been done in the mobile set, it could be either at Apple, Australia -who might have given this tempered set to me or some foul play by Apple, India.
Thereafter I had taken up this matter with Better Business Bureau
Then also the company refused to service the phone on the plea,
that the iPhone is internally modified, which Apple does not attribute to a manufacturer's defect.
I am feeing completely cheated by the company and its hypocritical practice and claim of customer support and satisfaction.
IT IS MY HUMBLE REQUEST TO ALL THOSE IF YOU ARE CONTEMPLATING BUYING AN APPLE IPHONE/IPAD/WATCH THEN THINK AGAIN
- New Delhi
- Netaji Subash Place, Shakurpur, New Delhi, Delhi 110034, India
Not at all customer friendly. They treat you as if they are doing a favour to you
WORST SERVICE and fraudulent practices