Very funny way of working. Our small company had two broadband services with a land line each. In locations in Chennai
Almost it is 10 years now since we changed the company name, and got the official confirmation from R.O.C as needed by law.
Till date we applied to airtel for changing their customer name submitting R O C copy.
Nothing happened. Except that they wanted a confirmation of name change letter from BSNL!
I think they were afraid of BSNL then itself.
Fed up everytime we applied again a few days back.
One company applied for name change For two connections and hence two applications. Two customer service SPECIALISTS appeared. One responded accepting our request. The other is still confusing asking for acceptance letter from both companies: As one does not exit any more, do I print a new letter head for him?
One airtel One customer One problem But two opposite solutions
Are there two training departments there, one training correctly though a little late, and the other compelling employees to do only things with which customers can be confused easily? (And runaway towards a competitor)
God please help airtel, which I feel is damaging Indian organisation's image this way.
While using iPad lots of ads and scheme come up . One such free Samsung 6 was awarded and money Rs250/- was to be transferred which wanted me to transfer the funds thro' mobile then I did transfer to 9989922422 and the funds were not realisable hence I moved to 9849110898 whereupon they realised the money and kept quiet without forwarding promised Samsung6
Internet Service provider. Trying to promote 4G, when even 2G & 3G services are pathetic, esp since 3 weeks, inspite of repeated complaints. Frequent disconnections in the middle of doing something serious like bank /credit card transactions.
Airtel Services is one of the service providers at a huge cost to consumer.They deduct and play with customers' balances as they please. They remain hidden and never come out for contact. If you try and contact also, the staff reply and behaviour are terribly bad. This is one company which lives on publicity and goes on deceiving the customer. One should never involve with them. You can never get any guidance from them, except taking away your money.