Airtel Noida

Airtel has a rather aggressive billing policy and I am a victim of that. My broadband connection was disconnected on 08 October 2016 and I paid the bill until 11 October 2016, since that was the end of the billing cycle and I did not have either the time or the inclination to get into conversation to save the cost of three days service. But as of yesterday, I keep on getting reminders to pay for the service beyond 08 October 2016 even though the person on the other end agrees that the line was disconnected by Airtel on 08 October 2016!

I am a PRE-PAID customer of AIRTEL since many years. In fact more than 13 Years. Also have Landline from Airtel with Broadband connection. However, I find that Airtel charges more to me for mobile calls or SMS's, compared to charges levied on customers who are POST-PAID. Which means that though I pay for my expenses in advance, I am still charged at a higher rate. This is quite objectionable. All these higher charges, even though I have Airtel Landline as well as Broadband.
Secondly, I observe that of late (over last 6 months or so), there is frequent disconnection of Broadband signals. Though this lasts for about 4-5 minutes and signal resumes after this time lapse, but it is disturbing my work.

------- Edited on 2017-04-06 -------

Mobile services are not bad, but the rates per call go on changing without any reason or information. I also have broadband internet connection through Airtel. The signal gets disrupted quite often and then comes back in 4-5 minutes and suddenly I get information on my screen, "No Internet Connection", then it comes back again after 4-5 minutes. This is very disturbing.

------- Edited on 2017-08-10 -------

Airtel keep sending messages to opt for higher internet speeds at a marginally higher cost. This is an attractive option, BUT actually, the higher speeds which are claimed do not work, since the systems are unable to take the higher speeds. In fact the Airtel engineers themselves have accepted the fact that these are more SALES GIMMICKS and higher speeds are not possible on the ground due to no improvement in cable conditions. I have experienced this myself and therefore putting this up for people to know.

------- Edited on 2017-08-10 -------

Post Paid customers get far more benefits than pre-paid customers.... WHY? In fact Pre-paid customers should get more benefits, since they are paying in ADVANCE FOR services.

very bad and beurocratic service. They talk very good english but no service.

I had massive connectivity issues with the Airtel 4G Hotspot and despite reminders on calls and emails, they did not resolve the issue. Each time a new person would call, not resolve the issue and I would get a message saying the issue has been resolved, which was grossly unfair and a lie. Giving up after more than 3 months of fruitless complaints, I asked them to disconnect the connection. They then had the audacity to tell me that they can't disconnect till I paid up. Please tell me why should I pay up for a service which I have not availed. Even now they call me asking me to pay up when I have not used the connection for a long time. If their customer service and technical team was half as efficient as their collection team my work wouldn't have suffered so much.

Zero. If it is possible I can give them - 10 even. Biggest cheats.