Customer service is one way , from provider to customer. Even if 3 years subscription is remitted it is often interrupted; some channels are not made available within the opted package. Lot of pressure to change to Digital, even interrutions.
To contact customer service/help is horrible. There are thousands like me, have problem contacting executives for grievances or other issues through help line is very difficult on digital answering system. There should be direct number to get them on phone. If we start any particular channel for specific period (may be for a month or in multiple there-off) it must be automatically stopped. As far as quality is concerned, no much problem.
Customer service is horrible. Their web site is the worst. It never works. An internet service provider is not even able to maintain good online platform. I think its intentional, so that the customer will not have the flexibility to change channels, and will have to depend on the most horrible phone line with dumb customer care executives. Their programs are of good quality. No complain on that.