12311 UP KALKA MAIL

Well maintained and timely

The maintenance of coaches in Alleppy-Chennai& Chennai -Alleppy need attention.Rats are plenty in A.c Compartments and two of my bags have been torn.Alas they call it Superfast to get more money.Is the Railway minister alive to hear
K.Narayanan,Mob. 98410 01925

agreed with mr. arindam

I am fully supporting the view of Mr Arindam. Coromondal Exp. and Kalka Mail are the worst Superfast train run between Howrah and Chennai.

------- Edited on 2016-06-28 -------

Very bad condion of coaches and pantry services. Are railway authority is turned to blind...For last 10 years it is having same poor condition.

Once upon a time Kalka Mail is being treated as a Super Car. But nowadays, look what happens...........
The departure time from Howrah is 19.40 hrs. Its often depart at 21.10 / 22.30 / 00.30. It happens for the last 1.5 years and at least 20 - 22 days in every month. Accordingly, it reaches at Kalka around 4 - 5 hours behind the schedule.
In the stretch of MGS - CNB it takes more than 3- 4 hours extra over the scheduled time.
The food quality supplied by Pantry car is very bad and the rate is much more than the approved rate. If you ask for the bill a duplicate bill will come to you in which there is a number in the bill but in the carbon copy (which retained to the supplier) there is not any number.
They does not provide any complain book. If you forced them, they will provide a single page complain book which is not the approved copy of Complaint Book as the original complaint book consists of 4 pages.
The RPF and TTE are busy to collect money from WL passengers and does not try to detrain the WL passengers.