Making HealthCare Consumer Oriented: Inputs on Issues

Some of you have been writing to us to take up the issue of healthcare malpractices, overcharging, negligence, manipulated pathology reports, etc. regularly via different circles and emails. With this post we would like to seek your inputs on each and every malpractice in the healthcare industry that you are a family member or friends have been subject to. We would then be submitting them to the Consumer Affairs Ministry to see how the consumer can be best protected in healthcare sector under the new Consumer Protection Act 2019.

Below are some of the issues you have listed in the past. Kindly share as many inputs and share the link of this post with near and dear ones on whatsapp so they can share as well.

We look forward to your inputs!

Issues identified with Healthcare

1.Patients are asked to take unnecessary tests.
2.Rate of tests like MRI, CT scan etc. are way higher in private hospitals than outside.
3.As a money-making exercise, many hospitals straight away suggest surgeries in cases where it might not immediately be needed.
4.If the patient has insurance, the hospitals keep them admitted for a longer duration of time and bills are inflated.
5.Patients are kept on ventilators even if there is no chance of recovery.
6.Room rates in private hospitals are very high.
7.Many private clinics/hospitals encourage to pay bills in cash and also give forged bill.
8.In place of generic medicines, branded costlier medicines are recommended.
9.People with health cards, medical insurances extra also lured into unnecessary treatments, procedures and surgeries.
10.Doctor's compensation is linked to revenue contribution in many private hospitals.
11.The grievance cells in private hospitals are terrible
12.Customer complaints are not addressed properly
13.Patients are asked to get admitted even if they don't really need admission and room.
14.Patients stay in the hospital is unnecessarily prolonged for additional revenue.
15.Unnecessary tests are ordered just to increase revenue.
16.Consultation fees in private hospitals is very high.
17.Room rent in private hospitals is similar to 4 and 5 star hotels.
18.The rates of tests are also very high in private hospitals compared to the outside labs.
19.Patients with insurance are charged more compared to the others.
20.Patients from EWS section entitled to treatment are discouraged by making them buy expensive medicines and do extensive paperwork.
21.There are long waiting times to see the doctor.
22.Appointment system is not up to the mark in many hospitals.
23.There is corruption in most departments at Government hospitals.
24.The disposal of various kinds of wastes is a serious issue.
25.Medical devices used for patients are charged at MRP or even above MRP.
26.There is no transparency in billing at most hospitals where prices of medicines, consumables and services are not itemised. more  

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View all 189 comments Below 189 comments
If there is
1. A system of screening /controlling of admissions and fat bills to requirement levels. To avoid unnecessary ones.
2. Uniform rates to medical equipment and tests,
3. A functional Feedback system to give feedback about the services and facilities.
4. Periodical shifting of lower staff in public hospitals, other hospitals without exceptions.
5. availability of generic medicine shops in all hospitals and areas.
6 Writing drug name in prescription in CAPITAL letters.

It will be useful more  
In the blood donation camp at my office, the Kidwai hospital employee was handling pouches of blood with bare hands, and had blood dripping on his shirt.. more  
Government hospitals must be improved in terms of facility, corruption must be completely eliminated, fake doctors must be identified and terminated immediately, and all facilities must be upgraded with proper funding and it must be reachable for every single common man. more  
Medical Profession has become like Lawyers - Common Man is Robbed - High fee structure - Unnecessary tests - Unnecessary Treatments - Literally India is Robbed - Spurious drugs - Costly Medicines - You name it all sorts of Robbery - Improve Medical support by Government Hospitals or create Private & Public Participation method. But we are basically a corrupt nation - Nothing works in this country as Honesty is not seen any where more  
27.the Operation Theatres are not sanitised hygenically.... devices and equipments are not sterilised properly.
28.certain costly kits eg. to be used in dialysis , are to be used only once but some hospitals resue the same for EWS patients or those coming under government schemes thereby causing health risk.
29.Medical waste disposal is contracted to a third party and how is it ultimately disposed off is not controlled , so legal responsibility of hospitals is indirectly not full filled but on paper compliance is shown as perfect level. there are certain medical waste which needs to be incinerated but they are thrown away or given away to contractors who may wash and recycle them.
30. medical negligence is difficult to prove and there is no assitance from hospital side for this so patients suffer. Government should amend or make proper rules for medical negligence cases more  
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