Consumers can now come together as a class: LocalCircles Impact

Many of you have been sharing feedback about various consumer issues over the last 2-3 years in different circles and LocalCircles has been aggregating the feedback and sharing with the Government.

We are pleased to share with you that the Government in the Consumer Protection Act 2019 notified on July 20, 2020 has included Class Action Suit provision. This provision will allow consumers to come together as a class and approach CCPA to claim damages for product defects, service deficiency or misleading ads. Below is the detailed LocalCircles survey report:

Class Action for Consumer Protection - Survey

You are invited to review the above and share your ideas on key areas where this provision can be used in the near future. The objective is to prioritize key areas and share the same with CCPA so action happens in those area where consumers are suffering the most.

We look forward to your inputs! more  

View all 54 comments Below 54 comments
The Consumer Protection Act 2019 should be utilised for the benefit of the public. more  
Please include 1. All government departments 2. All Courts, Police, Legal Systems, Legal Practitioners since they charge money the biggest draw back, is when one has to pay to get justice, but doesn't receive anything & can't approach anywhere complaining against such systems more  
I have lodged complaint on customer App regarding Expiry of Orange Cash of Grofers Customers on 31 july 2020,redemption of which were stopped during lockdown, Previously 10%ofOrangeCash could be redeemed on 90%bEssential items,now they have restarted but Atta,Pulses,Rice,Sugar, Tea,Almonds, Soaps, Detergents,Floor Cleaners are not covered for 10% Redemption. There are lacs of Grofers customers having Orange cash, balance and by 31st July Orange Cash worth Several crores of Customers will be arbitarily reduced to Zero. Grofers should increase the validity date to 30 November 2020 and allow redemption on 90 % essential items as per pre Lock down period. more  
Very good information. There is one problem also we are facing with monopoly and authoritarian attitude of DHVBN, Faridabad Div,. F14(4). They issued /uploaded June Month's Elect. Bill on their website against our Account No. 5432240000 of Kalibari Cooperative Group Housing Society , Plot No. GH-15, Sector-21D, Faridabad on 08.07.2020 but mentioned issue date in back date i.e. 22.06.2020 and due date 02.07.2020. No Electric Bill was issue/uploaded in the month of June, 2020. Also they issued/uploaded July month's Bill for Rs. 479048/- within the gap of three days with due date 21.07.2020 by adding the June month's Bill with Surcharge. Why surcharge when they uploaded June month's bill on 08.07.2020 with showing due in back date 02.07.2020. We made several complaints but they did not adhered.Can this matter be dealt through Consumer Protection Act 2019 ? more  
Super excellent work local circles. This consumer affairs dept was the most dead dept till you arrived on the scene and started taking our voices to them. more  
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