I have been an AIRTEL Customer for Mobile phones for the last 25 years.
And I've , for the last 3 years changed from Post to Prepaid service, as they've gone on hiking the monthly charges which makes me effectively pay much higher rate per call, as I'm not a heavy voice-call user. In this area , they've become very very expensive for average users like me.
Broadband: with Airtel it had been a sordid story. I had to break the connection with them atleast 3 times over the past 12 yrs. All because of their high-handed approach& down-right lying about the big gap between what they promised what they delivered in terms of performance.
Right now , I'm out of Airtel Broadband for good.
Their general approach to customers :........1.They never answer our queries straight.... always going round about to put the blame on you brazenly eventhough it is their fault.
2. Latest episode running ..... I've been receiving SMS from them threatening to cut-off services (mobile-pre-paid) if I don't link my number with my AADHAAR. So, I went to them, only to be told to go to their retailer (who does the recharging). I went to one such , on 1st Aug17, with my AADHAAR to do the linking.....he took my finger print (thro' scanner) and sent to UIDAI who confirmed my AADHAAR details ( I could see the fellow receive my Card itself on his phone). He charged me Rs20 for this (eventhough the SMS from AIRTEL says it is free????!!!) and I recd an SMS from AIRTEL (within minutes of doing this) stating that the linking will be done within 48hrs.
Now the real drama by these crooks starts..... On 3rd Aug17 (48hrs after I initiated this linking process ) I receive an SMS from AIRTEL stating "Reply to this SMS with REJECT before 3rd Aug 03.33pm, if not requested by you."....look at the convoluted manner in which you are asked to act.
Since I've made the request I did not respond to the SMS..... as that is the only option left to me.
Meanwhile , I recd an e-mail from UIDAI....confirming their Authentication of my AADHAAR details to a request from Bharti Airtel.
On 4th Aug17....I receive an SMS from AIRTEL, saying that "the documents (AADHAAR card + my finger print scan) provided by you are not as per Govt's directives ( no indication of what those directives are !!!) . Visit your retailer and do link your Aadhaar card to avoid disconnection."
I sent them an e-mail , giving all the above details of what was done & what was recd from AIRTEL + UIDAI......asking them to explain why the details provided by me ( Aadhaar Card + finger scan.+ Rs 20 ... as demanded by their retailer) & authenticated by UIDAI, is not as per Gov.directives.
To this AIRTELresponds on 9th Aug17 ( after 5days of my above mail to them ) with their typical approach..... telling me how to do the linking by going to the retailer ( a process that I've already done).....without answering my direct query about why the details provided by me are not acceptable ...... a very typical AIRTEL response..... never acknowledgeing/ responding to what you've told/asked them..... only go on telling to do the same thing that you've done already.
The detailed account I've given above ( about the ongoing "linking Aadhaar to your mobile no.) is for all concerned to know what they are in for, if & when they go for this linking.
At this rate , I'll be cut my mobile connection also with AIRTEL soon. Extremely undesirable people, to deal with.