12219 Lokmanyatilak-Secunderabad Duronto Express

It would equally nice of you, if you could introduce the facility of knowing the people what is the exact menu that will be served to the passengers and time (approx) / station nearby. This is applicable to all the trains (Duranot / Rajadhani / Shatabdi Exp)

Next day morning and till the time the train reaches Secunderabad, what is the menu and where and what items will be delivered should be notified.

On another occasion, when we were travelling on Pune - SC sector by the same train, (PNR No 825 4649834). On the same journey I have requested the cell number 97013 60702, to send me the email ID where in I can do written complaint, I never received the reply till date. I can show my request in my send box of the cell phone. It was done on 8 Jan 2017 @ 0950 hrs. I am yet to hear from them.

It is better IR / IRTC send their employees in the guise of a passenger and check how the malpractices are being done

As you have requested - Please help us to serve you better.