12016 Ajmer -New Delhi Shatabdi Express

I travelled from Delhi to Jaipur and back on 3rd April 2016. Journey was not exciting but much below expectation. Cleanliness was poor specially in Toilets with loose pipe fittings and Pantry.as well. Food was not up to the mark particularly evening meal on way back. As usual both ways train was not in time and journey time needs to be shorten. I agree with Mr Tayal on all the points touched by him.

The Railways shall work on implementation of their initiative in practice. The RAILWAYS intends to offer world class trains but due to poor maintenance and service given by railway employees and contractors the train experience leaves a very bad taste. The railway employees shall be trained to understand that their salary comes from the passengers and they are employed in a service sector catering transportation need of nation.

I agree entirely with comments of other traveller, Mr. R Tayal.

This is a classic example of how railways can make an excellent train experience come down to just ONE STAR rating.

Gradually the train is loosing its charm for being a luxurious train with affordable price and excellent service and cleanliness. Now I can CONFIDENTLY say, it is a super fast train with abject dirtiness, absolute lack of cleanliness and stone faced and ill behaved staff. Even the TTEs have not remained the same who used to understand the importance of greeting a passenger or having a smiling and helping attitude as mostly this train has tourists.

For whatever, reasons the railways thought it good to remove an earlier vendor (presumably Food World) and replace them with Meals on Wheels the quality of breakfast, snacks and dinner is deteriorating by the day.

One can find rodents and rats playing around freely many a times.

Should be a case study for railways on how to improve and restore the glory back of this train.

the catering to be improved, as the servers are not clean in uniform, as it is reflecting the quality as a whole. pl take an action on the caterers immAnd to top it all the usual practice of catering staff soliciting tips/gratuities from passengers at the end of journey seems almost a compulsion.